Katy-Anne Barlow
Freshwater,QLD
Summary
I am an enthusiastic, self-motivated, driven individual with Seven years of customer service experience, most recently in the new build industry. I continuously strived to further my business knowledge and broaden my skillset. This has led to significant personal development. I relish working as part of a team but can also work effectively from my own initiative whilst prioritising my workload and working under pressure. I have a keen sense of humour and am able to adapt appropriately and professionally to all situations.
Overview
10
10
years of professional experience
Work History
Sales Admin
Elivia homes
10.2022 - 08.2023
- Assisting the sales department with Admin tasks
- Ordering and delivering items to various sites
- Putting together plans for landscaping and interior design teams to work on
- Updating systems with customer information and certificates
- Site inspections
- Using salesforce systems, coins and smug bug.
Client Relationship Associate
Elivia homes
01.2020 - 10.2022
- Responsible for customer service queries with newly built houses
- Visiting properties to assess damage
- Logging jobs and assigning them to subcontractors
- Assisting customers during their 2 year warranty period
- Using salesforce systems and coins.
- Analyzed customer feedback and identified areas for improvement.
- Responded to client inquiries in a timely manner via phone, email, or chat.
- Developed and maintained positive relationships with clients through regular communication.
- Resolved customer complaints and disputes quickly and effectively.
- Updated customer profiles in the company's CRM software program.
- Monitored performance metrics to identify trends in customer service issues.
- Identified opportunities to strengthen existing relationships with customers.
- Actively participated in cross-functional meetings related to improving customer relations.
Client Relationship Associate
Nicholas King Homes
12.2019 - 04.2020
- Responsible for customer service queries with newly built houses
- Visiting properties to snag them
- Logging jobs and assigning them to subcontractors
- Liaising with residents in their first 6 months of home ownership to ensure they are happy
- Using COINS system.
Specialist Servicing Advisor
Kensington Mortgages
Maidenhead
12.2017 - 12.2019
- Dealing with complex cases in order to rehabilitate the customer financially
- Discussing sensitive information with customers to fully understand their circumstances and refer them to the relevant teams
- Building professional relationships across a large business where processes cross between multiple departments
- Liaising with solicitors during the litigation process, this includes discussing the customers circumstances, providing them information and updating them on the status of their mortgage accounts
- Pre action protocol checks to make sure we are compliant in order to take legal action
- Discussing court hearing decisions and outcomes
- Delegated responsibility by managers to train and support new starters within the team in a confident and competent manner
- Adhering to processes that are strictly regulated and performing tasks that are continuously quality checked
- Instructing Field agents to properties and updating reports that are received following the visit
- Discussing litigation processes and evictions with customers, managing difficult subjects with sympathy and care
- Creating payment arrangements to suit customers financial needs after performing in depth income and expenditure assessments
- Strong organizational skills in a fast-paced job that demands impeccable timekeeping and concentration
- Responding to customers via letters and telephone calls.
Supervisor
Jack Wills
Eton and Marlow
10.2014 - 05.2017
- Promoted to the role of the supervisor within five months due to excellent performance
- Responsible for the overall smooth running of the store, communicating strategic goals to all members of the team and carrying out seasonal changeovers / visual merchandising
- Monitor TTJ (Customers reviews) results to improve and deliver better customer service
- Commercial strategy, monitoring where sales come from and how they could improve
- Providing team with support and feedback; coaching, training and supporting the team to achieve their personal performance indicators (KPI's) and objectives.
Sales Assistant
Pets Corner
Beaconsfield
02.2014 - 09.2014
- Establishing detailed product knowledge in order to advise customers
- Exceptional sales results and stockroom standards and organisation
- High conversion rate, multi-buys, and deals with customer satisfaction at all times.
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
Waitress
Royal Ascot (part time agency work)
Ascot UK, UK
01.2014 - 02.2014
- Serving customers and taking orders
- High number of clientele
- Giving chefs orders and organizing waitresses.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
Education
Rose Therapy
01.2017
Burnham Upper School
01.2013
Skills
- Positive Attitude
- Attention to Detail
- Strong Work Ethic
- Safety Standards Compliance
- Computer Skills
- Teamwork and Coordination
- Following Instructions
- Flexible Schedule
- Punctual and Dependable
- Quality Inspections and Reporting
- Supply Organization
- Customer Service
Timeline
Sales Admin
Elivia homes
10.2022 - 08.2023
Client Relationship Associate
Elivia homes
01.2020 - 10.2022
Client Relationship Associate
Nicholas King Homes
12.2019 - 04.2020
Specialist Servicing Advisor
Kensington Mortgages
12.2017 - 12.2019
Supervisor
Jack Wills
10.2014 - 05.2017
Sales Assistant
Pets Corner
02.2014 - 09.2014
Waitress
Royal Ascot (part time agency work)
01.2014 - 02.2014
Rose Therapy
Burnham Upper School
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