Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Katy Calleja

SCHOFIELDS,NSW

Summary

Diligent Manager with over 15 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Manager

Aldi
Northrocks, NSW
04.2019 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Processed weekly payroll information using appropriate software applications, UKG and Kronos.
  • Organized special events such as holiday sales or promotional campaigns.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Upheld company standards and compliance requirements for operations.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.

Store Manager

PETstock
Dural, NSW
02.2015 - 04.2019
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Assisted with unloading deliveries from trucks and organizing them in the back room.
  • Ensured compliance with safety regulations while handling merchandise.
  • Assisted customers with carry-out orders from the store.
  • Participated in weekly team meetings to discuss strategies for improving customer service.
  • Created monthly reports detailing customer feedback, sales figures.

  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

Business Sales Certificate IV - Business Sales Certificate

Apprenticeship And Traineeship
01-2010

Skills

  • Staff Training And Onboarding
  • Customer Relationship Management
  • Shift Scheduling
  • Staff Scheduling

Certification

  • First Aid Certificate
  • Fork Lift License
  • Liquor License

Affiliations

  • Rock Climbing
  • Sailing
  • Hiking

References

References available upon request.

Timeline

Shift Manager

Aldi
04.2019 - Current

Store Manager

PETstock
02.2015 - 04.2019

Business Sales Certificate IV - Business Sales Certificate

Apprenticeship And Traineeship

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Katy Calleja