Katy Gobel
Customer Service Professional
Melbourne,VIC
Overview
26
26
years of professional experience
Work History
Flight Attendant
Qantas Airways
Mascot, NSW
10.1999 - 02.2022
- Instructed passengers on safety and emergency procedures, addressing questions during flights.
- Delivered exceptional customer service to enhance passenger experience.
- Served food and beverages while providing information on available offerings.
- Administered first aid to passengers in need, coordinating necessary support when required.
- Participated in trainings focused on customer service, conflict resolution, and safety procedures.
Call Center Representative
Vodafone
Mulgrave, VIC
07.1997 - 10.1999
- Answering customers' billing inquiries.
- Maintained detailed records of customer interactions and transactions for future reference.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Customer Service Officer
Melbourne Exhibition and Convention Center
Melbourne, VIC
02.1996 - 10.1999
- Provide frontline customer service at the front of the house.
- Communicated information to customers about upcoming events.
- Help exhibitors with in-house products.
- Assistance with internal reception duties, administration, and maintenance requests.
- Operate the uniform room.
- Food and Beverage Services.
Education
Receptionist Protocol
Dorothy Farmer Training
Melbourne, VIC09-1996
Office Administration
Holmesglen Institute of TAFE
Melbourne, VIC08-1995
High School Diploma -
Noble Park High School
Melbourne, VIC11-1991
Skills
- Multilingual skills: Chinese, Mandarin
- Customer service
- Emergency response
- First aid administration
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Calm under pressure
- Reliability and punctuality
- Computer Skills
Timeline
Flight Attendant
Qantas Airways
10.1999 - 02.2022
Call Center Representative
Vodafone
07.1997 - 10.1999
Customer Service Officer
Melbourne Exhibition and Convention Center
02.1996 - 10.1999
Receptionist Protocol
Dorothy Farmer Training
Office Administration
Holmesglen Institute of TAFE
High School Diploma -
Noble Park High School
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