Summary
Overview
Work History
Education
Skills
Timeline
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Katy Gobel

Melbourne,VIC

Summary

Multilingual professional with expertise in customer service and a passion for travels. Demonstrated ability to communicate effectively across diverse populations, utilizing problem-solving skills to address client needs promptly. Proven reliability and punctuality contribute to a consistent track record of maintaining high standards in service delivery. Strong attention to detail and time management skills enhance operational efficiency in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Flight Attendant

Qantas Airways
Mascot, NSW
10.1999 - 02.2022
  • Instructed passengers on safety and emergency procedures, addressing questions during flights.
  • Delivered exceptional customer service to enhance passenger experience.
  • Served food and beverages while providing information on available offerings.
  • Administered first aid to passengers in need, coordinating necessary support when required.
  • Participated in trainings focused on customer service, conflict resolution, and safety procedures.

Call Center Representative

Vodafone
Mulgrave, VIC
07.1997 - 10.1999
  • Answering customers' billing inquiries.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Customer Service Officer

Melbourne Exhibition and Convention Center
Melbourne, VIC
02.1996 - 10.1999
  • Provide frontline customer service at the front of the house.
  • Communicated information to customers about upcoming events.
  • Help exhibitors with in-house products.
  • Assistance with internal reception duties, administration, and maintenance requests.
  • Operate the uniform room.
  • Food and Beverage Services.

Education

Receptionist Protocol

Dorothy Farmer Training
Melbourne, VIC
09-1996

Office Administration

Holmesglen Institute of TAFE
Melbourne, VIC
08-1995

High School Diploma -

Noble Park High School
Melbourne, VIC
11-1991

Skills

  • Multilingual skills: Chinese, Mandarin
  • Customer service
  • Emergency response
  • First aid administration
  • Communication skills
  • Problem solving
  • Time management
  • Attention to detail
  • Calm under pressure
  • Reliability and punctuality
  • Computer Skills

Timeline

Flight Attendant

Qantas Airways
10.1999 - 02.2022

Call Center Representative

Vodafone
07.1997 - 10.1999

Customer Service Officer

Melbourne Exhibition and Convention Center
02.1996 - 10.1999

Receptionist Protocol

Dorothy Farmer Training

Office Administration

Holmesglen Institute of TAFE

High School Diploma -

Noble Park High School

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Katy Gobel