Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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Katy Hyland

Perth,WA

Summary

Dynamic Beauty Therapist with extensive experience, excelling in advanced facial treatments and expert massage techniques. Proven track record in building a loyal client base and enhancing customer satisfaction. Adept at skincare product sales, I thrive in fast-paced environments while delivering exceptional service and achieving sales targets.

Overview

16
16
years of professional experience

Work History

Beauty Therapist/Receptionist

Rewind Aesthetics
Port Kennedy, WESTERN AUSTRALIA
04.2024 - Current
  • I currently work in a skin and laser clinic alongside a doctor and nurse.
  • I am responsible for the front desk as well as carrying out beauty treatments.
  • My daily duties involve answering phone calls and emails, looking after and prepping clients for the doctor and nurse, booking clients, taking payments and completing the end of day reports and carrying out treatments.
  • Customer service is priority here, as we have a good reputation and a strong relationship with the clients.
  • Training gained: Ultherapy, HydraFacial, Ultraceauticals

Beauty Therapist

Beauty by Katy
Kalgoorlie, WESTERN AUSTRALIA
01.2021 - 04.2024
  • I set up a home salon in Kalgoorlie offering a wide range of beauty treatments including massage, facials, waxing and lash lifts. I built up a large and loyal client base here.

Beauty Manager

The House of Ernest
Perth, WESTERN AUSTRALIA
08.2016 - 01.2021
  • At The House, I was responsible for a small team of therapists offering a high standard of treatments.
  • My duties included timesheets, hiring, stock and the daily running of the beauty department, as well as performing treatments.
  • Training gained at The House: IPL - skin rejuvenation, hair removal, vascular, pigmentation, Smitten - Make Up, O Cosmedics - Advance facial peels

Manager

Serenity Health and Beauty
Whitstable, UK
09.2014 - 06.2016
  • I started as a senior therapist here and built up a large client base which I continued to treat after progressing to manager.
  • I had a team of five girls who I ensured were punctual, professional and driven.
  • I developed a commission structure to keep them motivated and interested, and trained them regularly to keep standards high.
  • Training I gained at Serenity: Crystal Clear Comcit Facial - micro-needling, Brows by Mii - Highly defined brows, Threading, Lash Lift, Caci Facials and body treatments, Thalgo body wraps, Intimate hot waxing

Senior Spa Therapist

Dreams Spa at Eastwell Manor
Ashford, UK
07.2012 - 09.2014
  • Dreams is a well-established spa within a 5* Manor house and offers high end treatments and facilities.
  • As a senior therapist I worked alongside the management team.
  • I worked at a fast pace in this very busy Spa, and reached my sales targets every month.
  • I looked after many celebrities whilst here, as well business people.
  • Training I gained at Dreams: Guinot facials and body treatments, Clarins facials and body treatments, Aromatherapy Associates facials and body treatments, Jessicca manicures and pedicures, Universal Contour Wraps, Lava shell massage, Hot stone massage, Pregnancy massage, Deep tissue massage

Beauty Therapist

The Organic Pharmacy
London, UK
05.2009 - 07.2012
  • The Organic Pharmacy is a natural and organic company offering both beauty and homeopathic conditioning of the whole body.
  • As the only therapist in my store I was responsible for all promotions and events to build up my client base.
  • This included offering skin testing to everyone and holding promotional evenings.
  • I treated celebrities here as well as performed treatments for journalists for national and international beauty magazines.
  • Training I gained at The Organic Pharmacy: Nubar and Shellac gel nails, Microdermabrasion for the face and body, Oxygen facials, LipoDerm body treatments - Inch loss, Infra-red facials

Education

Mid Kent College
UK
08-2005

Dartford Grammar School For Girls
UK
06-1999

Skills

  • Advanced facial treatments
  • Expert massage techniques
  • Skincare product sales
  • Customer service

References

Available on request

Personal Information

Date of Birth: 30/09/1980

Timeline

Beauty Therapist/Receptionist

Rewind Aesthetics
04.2024 - Current

Beauty Therapist

Beauty by Katy
01.2021 - 04.2024

Beauty Manager

The House of Ernest
08.2016 - 01.2021

Manager

Serenity Health and Beauty
09.2014 - 06.2016

Senior Spa Therapist

Dreams Spa at Eastwell Manor
07.2012 - 09.2014

Beauty Therapist

The Organic Pharmacy
05.2009 - 07.2012

Mid Kent College

Dartford Grammar School For Girls

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Katy Hyland