Katy McDonald
26 Pollack St, Blacktown,NSW
Summary
Recent graduate with excellent research, communication, and problem-solving skills. Eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute.
Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Skilled in office administration, customer relations and training. Bringing solid organisation, program management and recordkeeping abilities. Professional and forward-thinking with a diligent nature.
Personable and dedicated with upbeat, positive attitude and with demonstrated passion for building relationships, cultivating partnerships and growing organisations.
Overview
13
13
years of professional experience
Work History
Warranty Coordinator
Kitchen Image
Glendenning, NSW
07.2023 - Current
- Collaborated with fellow team members, customers, and external vendors to manage a large volume of claims.
- Kept thorough records of service actions and customer information.
- Issued work schedules, duty assignments, and deadlines for onsite staff.
- Assisted in the development of new policies and procedures for warranty administration.
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Guided employees in handling difficult or complex problems.
Sales Support Coordinator
Crown Forklifts
Smithfield, NSW
02.2020 - 06.2023
- Documented account activities and generated sales reports.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Created weekly, monthly, quarterly reports for the sales department outlining progress towards goals.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Maintained relationships with customers through regular follow-up calls and emails.
- Coordinated with workshops and logistics teams to ensure timely delivery of goods ordered by customers.
Customer Support Coordinator
Timpelle Kitchens
Prestons, NSW
05.2017 - 01.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Drove customer escalations to resolution by engaging directly with clients.
- Provided excellent customer service by responding promptly to inquiries, and resolving customer inquiries in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Investigated complex cases that require additional research or escalation to higher level support staff members.
Production Coordinator
Apollo Kitchens
Smithfield, NSW
01.2016 - 05.2017
- Prepared for production by checking inventory levels of items needed to complete work, and ordering stock.
- Ensured compliance with all applicable health, safety, environmental regulations and policies.
- Maintained relationships with external partners involved in the supply chain process, including manufacturers, subcontractors, and onsite supervisors.
- Managed the production calendar, scheduling tasks and deadlines.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Entered information into system to update status reports.
- Managed communication between departments to streamline operations.
Swimming Instructor
Blacktown Council
Blacktown, NSW
02.2012 - 12.2015
- Maintained a safe and enjoyable learning environment for students.
- Communicated effectively with parents about their child's progress in the program.
- Conducted poolside assessments to evaluate swimmer's abilities and progress.
- Instructed swimmers of all ages on proper technique, stroke development and water safety.
- Developed relationships with students, encouraging them to reach their goals.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
Education
Diploma - Counselling
TAFE NSW
NSW12-2024
Licence Certificate - Teacher of Swimming And Water Safety
Austswim
Sydney, NSW08-2013
Diploma - Events Mangement
TAFE NSW
NSW12-2011
Skills
- Scheduling
- Customer service
- Verbal and written communication
- Multitasking capacity
- Team collaboration
- Excellent communication
- Problem-solving
- Adaptability and flexibility
Affiliations
- Gardening
- Crochet & sewing
- Reading
- Singing
Volunteer Work
- Rainbow Club (swimming school for children with disabilities)
- Eagles Raps (youth drop in centre)
- Blacktown Arts Centre
Timeline
Warranty Coordinator
Kitchen Image
07.2023 - Current
Sales Support Coordinator
Crown Forklifts
02.2020 - 06.2023
Customer Support Coordinator
Timpelle Kitchens
05.2017 - 01.2020
Production Coordinator
Apollo Kitchens
01.2016 - 05.2017
Swimming Instructor
Blacktown Council
02.2012 - 12.2015
Diploma - Counselling
TAFE NSW
Licence Certificate - Teacher of Swimming And Water Safety
Austswim
Diploma - Events Mangement
TAFE NSW
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