Hi, I’m
Katy Pearce
Brisbane,QLD
Summary
Dedicated retail telecommunications professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Organised and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
years of professional experience
Work History
Telstra
Finance Analyst
10.2024 - Current
Job overview
- Compiled data, reports and year-end audit information.
- Strengthened internal communication between finance department and other business units, fostering collaboration towards shared objectives.
- Compiled and coordinated financial data for analysis and reconciliation.
- Improved financial operations with careful, in-depth analysis and proactive recommendations for improvement.
- Enhanced, innovated and improved existing processes and controls to manage risk.
- Researched and analysed revenue and expenditure trend for accuracy and integrity.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
Telstra
Channel Operations Specialist
03.2023 - 10.2024
Job overview
- Tracked and processed Retail Partner Co-op for major partners.
- Promotional funding tracking, submission and reconciliation.
- Updated channel operations and process manuals.
- Improved operational efficiency by improving tracker accuracy and usability.
- Assisted in maintaining online knowledge pages for partners.
- Addressed partner requests in a timely and professional manner.
Telstra
Planning Specialist
09.2022 - 03.2023
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analysed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Analysed daily operations to develop weekly cadence to maximise team performance.
Fone Zone
Product Services & Inventory Control Manager
12.2021 - 09.2022
Job overview
- Developed, directed, implemented and monitored Product & Inventory Control processes, programs & initiatives.
- Cross-trained existing employees to maximise team agility and performance.
- Worked with relevant stakeholders to ensure appropriate resourcing and efficient task allocation to support all Telstra product launches, changes and implementation in JDE and related systems in a timely and accurate manner.
- With IT teams, developed and maintained custom POS interface to improve invoicing ease and accuracy for frontline teams.
- Planned and executed effective internal communications and engagements campaigns to educate stores about updates to point-of-sale systems.
- Maintained strong working relationships with the IT, Operations, Marketing and Finance Teams to ensure accuracy in delivery and implementation of new products and initiatives.
- Minimised stock losses across all stores through proactive purchase order & other inventory compliance monitoring.
- Controlled inventory through guiding stores to complete monthly stocktakes including follow-ups and system adjustments.
- Managed stock in the centralised physical warehouse as well as the virtual transit warehouse.
- Ensured compliance with Telstra policies and procedures to minimise costs to the Fone Zone business.
- Assisted on-site during store opening/closure/refit activity.
- Onboarded new employees with training and new hire documentation.
- Subject matter expert on Fone Zone Group projects.
Fone Zone
Product Services Manager
05.2014 - 12.2021
Job overview
- Developed, directed, implemented and monitored Product Team processes, programs & initiatives.
- Cross-trained existing employees to maximise team agility and performance.
- Worked with relevant stakeholders to ensure appropriate resourcing and efficient task allocation to support all Telstra product launches, changes and implementation in JDE and related systems in a timely and accurate manner.
- With IT teams, developed and maintained custom POS interface to improve invoicing ease and accuracy for frontline teams.
- Planned and executed effective internal communications and engagements campaigns to educate stores about updates to point-of-sale systems.
- Maintained strong working relationships with the IT, Operations, Marketing and Finance Teams to ensure accuracy in delivery and implementation of new products and initiatives.
- Ensured compliance with Telstra policies and procedures to minimise costs to the Fone Zone business.
- Assisted on-site during store opening/closure/refit activity.
- Onboarded new employees with training and new hire documentation.
- Subject matter expert on Fone Zone Group projects.
Fone Zone
Product Specialist
02.2007 - 05.2014
Job overview
- Interpretation and implementation of Telstra Promotional Schedules.
- JDE Item Master code development and data integrity.
- Submission and follow-up of price protection claims.
- Reporting support to the Product Team.
- Maintenance of AR Point of Sale Invoicing Guides and other relevant Work Instructions.
- Processing devices returned from store as faulty and submitting to suppliers for credit.
- Stocktake and maintenance of Product Returns & virtual transit business units.
- Investigation of invoicing issues and assistance to store to remedy.
Education
Fone Zone (formerly Vita Group)Brisbane, QLD
Frontline Leaders & Emerging Leaders Programs from Leadership
University of New EnglandArmidale, NSW
Diploma in Paralegal Studies from Law
11.2020
Skills
- Microsoft Excel, Word, PowerPoint
- LucidChart
- Data Entry
- Administration and Reporting
- Managing Employee Relations
- Employee Coaching and Motivation
- Customer Service
- Critical Thinking
- Process Monitoring
- Inventory Management Software
Timeline
Finance Analyst
Telstra
10.2024 - Current
Channel Operations Specialist
Telstra
03.2023 - 10.2024
Planning Specialist
Telstra
09.2022 - 03.2023
Product Services & Inventory Control Manager
Fone Zone
12.2021 - 09.2022
Product Services Manager
Fone Zone
05.2014 - 12.2021
Product Specialist
Fone Zone
02.2007 - 05.2014
Fone Zone (formerly Vita Group)
Frontline Leaders & Emerging Leaders Programs from Leadership
University of New England
Diploma in Paralegal Studies from Law
Referees
Ben Caddy
Sprout Business Principal - Telstra
Mobile 0409 500 791
Email benjamin.caddy@team.telstra.com
Matt Taylor
National Operations Manager – Retail Partner Channel - Telstra
Phone 0477 760 587
Email matt.taylor@team.telstra.com
Interests
- Travelling and exploring abandoned places
- Pub trivia
- Singing & playing music
- Cross-stitch
- Everything miniature!
Referees
Ben Caddy
Sprout Business Principal - Telstra
Mobile 0409 500 791
Email benjamin.caddy@team.telstra.com
Krystina Higgins
Senior Commercial Manager – Commercial Partner Management - Telstra
Phone 07 3455 3901
Email krystina.craig-havern@team.telstra.com
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