Summary
Overview
Work History
Education
Skills
Timeline
Generic
Katy Ridley

Katy Ridley

Macleod,Australia

Summary

I am a compassionate and dedicated nursing student currently completing a Bachelor of Nursing at La Trobe University. Throughout my studies, I have completed four clinical placements across Blue Cross Aged Care, the Austin Hospital, and the Repatriation Hospital, where I’ve had the privilege of supporting patients from diverse backgrounds with kindness, dignity, and respect.


Before entering the degree program, I began my nursing journey with a Diploma of Nursing and an early placement in aged care, where I discovered my deep commitment to person-centred care. These hands-on experiences have helped me develop essential nursing skills including patient care, health assessment, communication, and working within multidisciplinary teams. I’m now entering my second year of nursing and am seeking a part-time role where I can continue to grow both personally and professionally.


I am driven by a genuine desire to make a positive difference in people’s lives, and I bring empathy, strong time management, and a calm, patient-focused approach to every interaction. With a solid foundation in both theory and practice, I am excited to keep learning and contribute meaningfully to the healthcare community.

Overview

12
12
years of professional experience

Work History

Student Nurse

Austin Hospital - Specialist Clinics
06.2025 - 07.2025
  • Participated in nursing care across a range of outpatient specialty clinics, including post-surgical, oncology, urology, and paediatrics
  • Assisted with wound care, dressing changes, and monitoring of post-operative recovery
  • Gained experience in oncology follow-up care and symptom management
  • Provided support to patients undergoing cancer treatment through emotional care and communication
  • Assisted with urological procedures, including catheter care and bladder scans
  • Supported patient education regarding continence care and prostate health
  • Observed paediatric developmental assessments and supported age-appropriate care
  • Maintained accurate and timely documentation under supervision. Observed use of electronic medical records for patient tracking and referrals


Student Nurse

Austin Hospital - Residential In Reach Programme
02.2025 - 03.2025
  • Participated in mobile outreach to residential aged care facilities, supporting acute care delivery in the community.
  • Assisted in comprehensive patient assessments, including vital signs and documentation of findings.
  • Performed venepuncture under supervision, adhering to aseptic technique and safety protocols.
  • Contributed to the development and review of patient care plans alongside nurses, nurse practitioners, and allied health professionals.
  • Applied infection prevention and control practices in both hospital and aged care environments.
  • Observed and supported end-of-life care, falls management, and escalation protocols within residential settings.

Student Nurse

Austin Repatriation Hospital
03.2024 - 04.2024
  • Supported the delivery of holistic, person-centred care to elderly patients with complex chronic conditions, cognitive impairment, and mobility limitations.
  • Observed and assisted in wound dressing procedures, maintaining aseptic technique and reinforcing education on skin integrity and wound prevention.
  • Shadowed RNs during medication rounds, enhancing understanding of medication safety principles and commonly prescribed drugs in geriatric care.
  • Monitored and documented vital signs and BGLs, promptly reporting abnormalities to the supervising RN.
  • Entered clinical data and nursing observations in alignment with hospital documentation standards.
  • Participated in handover meetings and contributed to multidisciplinary discussions on care planning, discharge goals, and escalation protocols.

Student Nurse

Ivanhoe BlueCross Aged Care
07.2023 - 08.2023
  • Delivered person-centred care to elderly residents, many with dementia, limited mobility, or complex chronic illnesses.
  • Assisted with daily living activities including hygiene, continence care, repositioning, pressure injury prevention, and nutritional support.
  • Facilitated safe patient transfers using mobility aids, hoists, and manual handling techniques in accordance with workplace safety policies.
  • Supported residents with daily activities such as personal hygiene, grooming, oral care, dressing, toileting, and continence management, while promoting independence and dignity.
  • Monitored residents’ physical and emotional wellbeing through regular health checks, including BGLs

Customer Service & Brand Coordinator

Gracious Minds Australia
01.2024 - Current
  • Managed warehouse operations and improved packing/shipping workflows.
  • Conducted quality control checks and ensured adherence to brand standards.
  • Monitored inventory levels and coordinated restocking efforts to meet customer demands efficiently.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Office Administrator - Customer Service

The Just Group
10.2022 - 01.2024
  • Responded to high volumes of customer inquiries via phone and email.
  • Built strong customer relationships and achieved team performance goals.
  • Handled customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Streamlined data entry processes using Microsoft Excel, improving accuracy and efficiency of records management.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Restaurant Host

Moon Dog World Brewing
10.2021 - 10.2022
  • Greeted and seated guests in a large-capacity venue.
  • Managed bookings and supported venue coordination.
  • Greeted and seated guests, ensuring smooth dining flow and exceptional customer service.
  • Managed reservation system, optimizing seating arrangements for efficiency and guest satisfaction.
  • Assisted in training new hosts, fostering team collaboration and enhancing operational performance.
  • Collaborated with waitstaff to ensure seamless dining experiences.
  • Resolved guest complaints professionally to enhance satisfaction levels.
  • Monitored dining room flow, adjusting seating arrangements as needed.
  • Trained new hosts on procedures and customer service standards.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.

Restaurant Venue Manager

Redrock Ltd – Hophaus
05.2016 - 07.2021
  • Oversaw P&L, compliance, staff leadership, and safety initiatives.
  • Coordinated events and venue operations with a focus on service excellence.
  • Managed daily venue operations ensuring seamless guest experiences and high service standards.
  • Coordinated event logistics, including setup, staffing, and vendor management to optimize operational flow.
  • Trained and mentored staff on customer service protocols, fostering a positive work environment.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.

Assistant Venue Manager

Mitchels & Butlers – Browns Bar & Brasserie
05.2013 - 12.2015
  • Supervised a team of 50+, trained new staff, and ensured high-quality service delivery.
  • Assisted in daily operations ensuring efficient venue management and exceptional guest experiences.
  • Assisted in daily restaurant operations, ensuring smooth service flow and guest satisfaction.
  • Supported inventory management processes, including stock replenishment and waste reduction initiatives.
  • Maintained cleanliness and organization of dining and service areas to enhance guest experience.
  • Adapted to changing priorities during peak hours, maintaining efficiency under pressure.
  • Trained new staff members on service protocols and operational best practices for consistency.
  • Engaged with guests to gather feedback, contributing to continuous improvement efforts in service quality.

Education

Bachelor of Science - undefined

La Trobe University
Bundoora, Melbourne
06-2027

Diploma of Nursing - undefined

Holmesglen Institute

Bachelor of Arts - English & Theatre Studies

Liverpool John Moores University
01.2011

A-Levels & GCSEs - undefined

Dronfield Henry Fanshawe School
01.2008

Skills

  • Time Management & Multitasking
  • Team Collaboration, Communication & Rapport Building
  • Health Monitoring & Documentation
  • Customer Service
  • Infection Control & Compliance
  • Attention to detail
  • Multitasking & Problem-solving abilities

Timeline

Student Nurse

Austin Hospital - Specialist Clinics
06.2025 - 07.2025

Student Nurse

Austin Hospital - Residential In Reach Programme
02.2025 - 03.2025

Student Nurse

Austin Repatriation Hospital
03.2024 - 04.2024

Customer Service & Brand Coordinator

Gracious Minds Australia
01.2024 - Current

Student Nurse

Ivanhoe BlueCross Aged Care
07.2023 - 08.2023

Office Administrator - Customer Service

The Just Group
10.2022 - 01.2024

Restaurant Host

Moon Dog World Brewing
10.2021 - 10.2022

Restaurant Venue Manager

Redrock Ltd – Hophaus
05.2016 - 07.2021

Assistant Venue Manager

Mitchels & Butlers – Browns Bar & Brasserie
05.2013 - 12.2015

Bachelor of Science - undefined

La Trobe University

Diploma of Nursing - undefined

Holmesglen Institute

Bachelor of Arts - English & Theatre Studies

Liverpool John Moores University

A-Levels & GCSEs - undefined

Dronfield Henry Fanshawe School
Katy Ridley