Katya Da Costa

My roles within the company include.

First Point of contact for all customers and businesses via face to face, phone and email.

Completing all senior managements monthly KPI's, managing all service bookings online ,in person as well as Warranty inquiries and service history documents, corresponding internally with Mercedes-Benz Australia with complaints and further customer inquiries,daily banking and lodging of all finance within Westpoint Star Service Centre, managing all archive scanning, preparing pre-arrival's of all new vehicles to workshop management, weekly updates to sales department regarding loan vehicles to be delivered as demo vehicles, working well within a team environment and autonomously to meet strict and delicate deadlines throughout the company to provide good outcome for both the business and the customers.

Throughout my role as Sales Representative Team Leader at Invictus i Maintained detailed records of all sales activities within the team's CRM system. Identified areas of improvement within the team's processes and procedures. Negotiated contracts with customers in order to maximize profits, conducted regular meetings with the team to review performance metrics and set objectives. Generated reports summarizing team performance against established goals. Ensured compliance with company policies and regulations at all times, resolved customer complaints promptly and professionally. Organized events such as trade shows or conferences to promote products or services,created individual performance plans for each Sales Representative on the team, provided training, coaching, and support for new and existing Sales Representatives, encouraged team members to exceed individual sales goals, Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives, constructed targeted sales presentations to solicit prospects in geographic parameters. Developed key customer relationships to increase sales, Reorganized routes and schedules in territory to maximize efficience, used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements, listened to customer needs to identify and recommend best products and services.

Throughout My employment as a Pharmacy Assistant my duties included. Greeting customers upon arrival at the pharmacy counter, assisted customers with prescription refills, requests for over-the-counter medications and other health care products, completed daily paperwork associated with filling prescriptions accurately, managed inventory levels of medications and supplies,Prepared labels for prescriptions and dispensed medications to patients, managed multiple tasks simultaneously while adhering to strict deadlines, processed payments from customers using cash registers and debit and credit card terminals, received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies, responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures, maintained pharmacy counter and related areas in clean, neat and organized fashion.

My Duties within this role involved researched and prepared reports required by management or governmental agencies, trained employees on best practices and protocols while managing teams to maintain optimal productivity, resolved customer complaints or answered customers' questions, answered incoming phone calls, routing to appropriate parties throughout office, screened and responded to emails, messages and other correspondence, freeing up senior management, welcomed visitors and customers by greeting and answering or directing inquiries. Organized and scheduled office events, meetings, and conferences, including logistics and attendee management, coordinated appointment calendar and balanced schedules to promote optimal productivity.

Throughout my employment at All Access Pilots Mechanical my tasks were but not limited to. Answering incoming calls and responded to customer inquiries, updated databases with new employee information, job changes and terminations. Compiled data from multiple sources into comprehensive reports for management review, ensured that all paperwork was completed accurately before submission deadlines, monitored emails, sorted mail and distributed correspondence accordingly, performed data entry tasks into computer databases from paper documents, managed office supplies inventory and placed orders when necessary, developed spreadsheets to track project progress, budgets and other related data, Provided general administrative support to staff members.