Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katya Gonda

Moolboolaman

Summary

Dynamic and detail-oriented professional with a strong background in customer service and inventory management, honed at Wessel Petroleum. Proven ability to maintain high-quality service under pressure while effectively managing cash and invoices. Recognized for keen observational skills and a consistent work ethic, ensuring positive customer experiences and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Receptionist

J&K Mechanical
12.2024 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Typed up job cards for technicians.

Assistant Store Manager

Wessel Petroleum
12.2021 - Current
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off's.
  • Entered invoices and checked off inventory.

Bar and Restaurant Server

Woodgate Beach Hotel
08.2021 - 11.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills.
  • Used slow periods to restock supplies and clean.
  • Served food and beverages promptly with focused attention to customer needs.

Customer Service Cashier

Woodgate Friendly Grocer
2018 - 2020
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.
  • Cooked takeaway/ hotbox food.
  • Prepping bakery items for the next day.
  • Put away pallet's of dry/cold or frozen goods received

Customer Service Cashier

Woodgate Beach General Store
2015 - 2017
  • Serve customers promptly taking orders and taking payment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Stocked and cleaned the store during quiet periods.

Education

Isis District State High School
Childers, QLD
11-2018

Skills

  • Handling money
  • Composed under pressure
  • Quality customer service
  • Consistent work ethic
  • Keen observational skills
  • Data entry
  • Invoice management
  • Inventory management
  • Retail opening and closing procedures
  • Greeting and seating clients
  • Appointment scheduling
  • PC proficient
  • Phone etiquette

Timeline

Receptionist

J&K Mechanical
12.2024 - Current

Assistant Store Manager

Wessel Petroleum
12.2021 - Current

Bar and Restaurant Server

Woodgate Beach Hotel
08.2021 - 11.2021

Customer Service Cashier

Woodgate Friendly Grocer
2018 - 2020

Customer Service Cashier

Woodgate Beach General Store
2015 - 2017

Isis District State High School

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Katya Gonda