Katya Hay
East Launceston,TAS
Summary
Dynamic Shift Manager at McDonald's with a proven track record in employee training and problem-solving. Enhanced team performance through effective delegation and mentorship, while ensuring exceptional customer service. Skilled in cash handling and maintaining workplace safety, I thrive in high-pressure environments, consistently achieving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
South Launceston
10.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Launceston College
LauncestonNewstead College
LauncestonSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Workplace safety
- Punctual and reliable
- Training and mentoring
- Handling customer complaints
- Team development
- Delegating work
- Staff training and onboarding
- Shift leadership
- Problem-solving
- Computer skills
- Staff supervision
Certification
First Aid Certificate
Fire Safety Certificate
Timeline
Shift Manager
McDonald's
10.2021 - Current
Launceston College
Newstead College