Katya Maree Kass
Kogarah,Australia
Summary
Friendly and experienced receptionist with a diverse background in various office settings. Well-versed in security, service, clerical, and hospitality requirements. Able to handle multiple tasks simultaneously, demonstrating excellent time management abilities and a resourceful approach. Exceptional communication skills enable effective interaction in all situations. Known for honesty, punctuality, and reliability. Committed to achieving personal goals through hard work. Dedicated employee with extensive industry experience who maintains a professional appearance and demeanor. Expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
Work History
Receptionist/Security Officer
Club 888
07.2020 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
Administration
MPS Global Security Group
05.2014 - 04.2020
- Supervised a team of Security officers and Security technicians, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Updated reports, managed accounts, and generated reports for company database.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Personal Trainer
Fitness First
03.2010 - 09.2013
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Bar Manageress
Moulin Rouge
01.2005 - 12.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Certificate II - Security Officer
Secta
Granville, NSW06-2024
Certificate - RSA & RCG
Access All Areas Training
Sydney, NSW02-2022
Blue & Yellow Ticket - Traffic Control
Traffic Control Training
Redfern, NSW10-2016
Certificate III - Fitness/Personal Trainer
F.I.A Fitness Institute
01-2010
Year 12 -
Penshurst Girls High School
01.1988
Skills
- Organization skills
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Data inputting
- Basic accounting
- Security awareness
- Reception desk management
- Positive and professional
- Problem-solving abilities
- Multitasking Abilities
- Reliability
References
- Con Kalls, CEO, MPS Global Security Group, 0406 000 800
- Lili Chel, Owner, Moulin Rouge, 0411 431 112
Hobbies and Interests
- Computers
- Beach
- Gym / Sport
Personal Information
Date of Birth: 05/26/71
Languages
Greek
Full Professional
Timeline
Receptionist/Security Officer
Club 888
07.2020 - 03.2023
Administration
MPS Global Security Group
05.2014 - 04.2020
Personal Trainer
Fitness First
03.2010 - 09.2013
Bar Manageress
Moulin Rouge
01.2005 - 12.2009
Year 12 -
Penshurst Girls High School
Certificate II - Security Officer
Secta
Certificate - RSA & RCG
Access All Areas Training
Blue & Yellow Ticket - Traffic Control
Traffic Control Training
Certificate III - Fitness/Personal Trainer
F.I.A Fitness Institute
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