Katya Spiller

• Keep the play area safe and free from hazards while monitoring children consistently throughout the day
• Change diapers, dress children and assist them with their snacks, drinks and meals as needed
• Engage in educational play with the children, including reading, crafts, drawing, colouring and singing
• Focusing on using creative ways to encourage good behaviour such as picking up after themselves, participating in activities and treating each other kindly
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• Initiated and launched the Period Positivity Project at Monash Residential Services by liaising with directors, to achieve free period products being installed in communal bathrooms.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Generated ideas to enhance and expand current event offerings.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
• Advocated for students to access available resources.

• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
• Parties)
• Keeping the bar stocked and clean while always providing friendly and attentive service
• Check customers' identification and confirm it meets legal drinking age

A member of the Roberts Hall Residential Support Team (RST). In my position, I was to assist my fellow Residential Advisors, under instruction from our College Head and Deputy College Head, in ensuring that our +200 residents in the hall of residence are cared for by:

• Creating a safe and inclusive environment for students in line with the expectations of Monash Residential Services.
• Providing support and pastoral care to residents through encouragement of inclusiveness and development of a sense of community.
• Supporting other RAs in the Residential Support Team to ensure effective functioning of events and the residence as a whole.
• Promoting and organising events that foster social engagement primarily focusing on the Events and Culture portfolio, including the annual ball.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
• Solved grievances and complaints by collaborating with residents.
• Strategised to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Provided crisis management and intervention during emergency situations such as fire alarms and evacuations.

• Operate cash register to process cash or credit sales
• Accept prescriptions for filling, gathering and processing necessary information
• Greet customers and help them locate merchandise
• Provide customers with information about the uses, effects, and interactions of drugs and out of stock items
• Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low
• Package and label pharmaceutical products, under direction of pharmacist
• Maintain and clean equipment, work areas, and shelves
• Perform clerical tasks, such as filing, compiling and maintaining prescription records
• Restock storage areas, replenishing items on shelves

• Receive and process customer payments and set up or restock product displays
• Serve food or beverages to patrons
• Clean tables or counters after patrons have finished dining
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff