Manpreet Kaur
Lara
Summary
Dynamic Customer Service Representative with proven expertise at Bunnings Warehouse, excelling in complaint handling and order tracking. Recognized for enhancing customer satisfaction through knowledgeable support and efficient transaction processing. Adept at utilizing point-of-sale systems to streamline operations and foster positive customer experiences. Committed to delivering exceptional service and resolving issues effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
bunnings warehouse
west footscray
12.2021 - Current
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained store merchandise displays and ensured product availability.
- Collaborated with team members to improve customer service practices.
- Handled customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Diploma of Hospitality
Ami
Melbourne, vicdiploma of childcare and education
Job Training Institute
Melbourne, vicSkills
- Customer support
- Point-of-sale systems
- Order tracking
- Product knowledge
- Complaint handling
Timeline
Customer Service Representative
bunnings warehouse
12.2021 - Current
Diploma of Hospitality
Ami
diploma of childcare and education
Job Training Institute