Summary
Overview
Work History
Education
Skills
LANGUAGES
HOBBIES AND INTEREST
Timeline
Generic

Kaushal Pandey

Morayfield,Australia

Summary

Customer Service Representative dedicated to providing exceptional customer experiences through advanced communication and people skills. Demonstrates a strong commitment to timeliness, readiness to learn, and the ability to work collaboratively in fast-paced environments. Eager to apply skills in a role that values customer satisfaction and continuous improvement. I am an enthusiastic and dedicated professional eager to contribute my skills as a Customer Service Representative, Hospitality Team Member, or Rental and Sales officer with a passion for delivering exceptional service and creating memorable experiences, I am excited about the opportunity to join your team. My commitment to fostering positive relationships and ensuring customer satisfaction aligns perfectly with your organization's values, and I am ready to make a meaningful impact.

Overview

2
2
years of professional experience

Work History

Rental Sales Officer/ Vehicle Detailer

Europcar Car Rental
05.2025 - Current
  • Assisted customers with vehicle rentals, providing excellent customer service and ensuring smooth booking processes.
  • Processed rental agreements, returns, and payments with accuracy and efficiency.
  • Conducted vehicle inspections before and after rentals to ensure safety and compliance with company standards.
  • Detailed vehicles inside and out, maintaining high cleanliness standards and presentation for the fleet.
  • Managed vehicle inventory, coordinated logistics, and supported sales targets through upselling of rental options and insurance.
  • Handled customer inquiries and resolved issues promptly, maintaining high customer satisfaction ratings.

Hospitality Team Member

Rockpool Residential Aged cARE
02.2024 - 03.2025
  • Trained new team members, enhancing team efficiency and performance
  • Collaborated with kitchen staff to ensure timely food service
  • Participated in team meetings, contributing to service improvement strategies
  • Received positive feedback from guests, enhancing brand reputation

Customer Service Representative

Seven Eleven
06.2023 - 12.2023
  • Resolved customer issues swiftly, boosting satisfaction ratings by 30%.
  • Developed strong client relationships, leading to a 15% increase in repeat business.
  • Trained new team members, enhancing overall team performance and efficiency.
  • Collaborated with sales teams to identify cross-selling opportunities.
  • Processed transactions accurately, ensuring compliance with company policies.
  • Resolved customer inquiries efficiently, enhancing overall service satisfaction.

Education

Bachelor of Science - Information and Technology

Torrens University
Fortitude valley, QLD
01.2026

Skills

  • Team Leadership
  • Operational Efficiency
  • Project Management
  • Collaboration
  • Creative Problem Solving
  • Goal-oriented mindset
  • Strong negotiation

LANGUAGES

Hindi
Limited Working
English
Full Professional

HOBBIES AND INTEREST

sports, hiking-outdoor activities, Learning languages, reading non-fictions, public speaking, writing poetry

Timeline

Rental Sales Officer/ Vehicle Detailer

Europcar Car Rental
05.2025 - Current

Hospitality Team Member

Rockpool Residential Aged cARE
02.2024 - 03.2025

Customer Service Representative

Seven Eleven
06.2023 - 12.2023

Bachelor of Science - Information and Technology

Torrens University
Kaushal Pandey