Krina Shah
Kellyville
Summary
Results oriented Sales Professional with exposure to business development, marketing, strategic planning, client relationship management and customer service. Ability to leverage skills and capabilities to participate in telecommunication and retail sales activities. Clear and effective communicator with an ability to convince others. Proven success leading business development efforts, expanding customer base and increasing revenue potential within organisations. Able to hold nerves in difficult situations and an urgency to solve problems.
Overview
14
14
years of professional experience
Work History
Project Manager
Cloud 9 Creations Events And Entertainment Pty Ltd
06.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Enterprise Business Development Manager
Optus Telecommunications
04.2022 - 05.2023
- Established and nurtured relationships with key decision-makers in the customer's organization to drive business and ensure continuity.
- Performed research to uncover potential target areas, markets and industries.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Effectively facilitated consultative workshops with customers to drive desired business results.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Devised tailored solutions for clients by leveraging a deep comprehension of their specific pain points, resulting in exceptional value and fostering repeat business opportunities.
Inside Account Manager
Veeam Australia Ltd
03.2019 - 04.2022
- Receiving and responding to inbound sales leads and converting them to new business opportunities
- Assisting the senior sales members of the team with nurturing opportunities to move them through the sales cycle
- Maximum coverage within the defined region and penetrating organisations with products.
- Coordinating sales activities within the nominated Enterprise Accounts
- Conducting account mapping and profiling activities to assist senior sales members of the team
- Contacting existing customers to facilitate Health checks and other types of meetings as requested by senior members of the team
- Initiating telephone and email contact with potential prospects from developed and lead generation lists and some cold calling
- Developing a solid working knowledge of Veeam software products and the benefits they provide to potential customers
- Providing support to qualified prospects and customers including follow up, product information, quotations and closures
- Providing forecasting and account opportunity as needed
- Updating and maintaining the Veeam CRM system
- Meeting set KPIs in regards to calls, emails, customer meetings and other activities as set by management
- Performing other duties as assigned
Business Hub Manager
Optus Business
02.2017 - 02.2019
- Selling at an Enterprise level coupled with Strategic Business Solutions to high end B2B customers
- Building high level of professional client relationship and engagement
- Managing and motivating in store sales professionals to support and supplement clients with their voice, data, fixed-line, cloud and ICT solutions to meet their business needs
- Developing a sales culture in the team that is customer facing and drive and assist the sales team’s close opportunity
- Maintaining integrity of business to understand existing customer demands and supply them with right solutions to retain them by cross selling and upselling Optus Products
- Run timely store meetings and training to keep staff updated with new available products and focused to reach their KPIs
- Handling high volume of face to face business and consumer customers with their enquiries
- Coordinating and liaising with line managers to keep company’s focus and profitability at its peak
Store Manager
Optus Retail
06.2016 - 02.2017
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Developing business strategies to raise our customers' pool, expand store traffic and optimize
profitability - Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensuring high levels of customers satisfaction through excellent service
- Train and develop new associates on POS system and key sales tactics
- Schedule and lead monthly store meetings for all employees
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Managing staff of 8 sales associates & 1 team leader
- Reporting to the district manager regarding all store and staff issues
Retention Specialist
Greenstone Financial Services
06.2015 - 04.2016
- Primary responsibility of reducing business discontinuance through a range of customer contact
- Enhance customer value proposition in addition to discussing varied options for members wishing to
cease their membership - Providing world standard sales and service that explores the customer's needs and exceeds customer's
- Conducting both inbound and outbound telephone contact functions including call backs on 'high risk' member and other retention activity required by the business
- Providing valuable input into the retention toolkit and member offers
Customer Service Representative
SYKES
06.2013 - 03.2014
- Managing relationship with customers in that receiving calls to enter orders in CRM for consumables such as supplies and spares
- Effectively managing a high-volume of inbound and outbound customer calls
- Following up with the clients to make sure that they have received the delivery exactly as per their orders in time and at the correct address
- Liaising with the internal customers including warehousing and credit to confirm the orders are entered in correctly and delivered to the correct company
- Gathering and verifying all required customer information for tracking purposes
- Identifying chronic customer issues by creating and maintaining customer complaint log
- Defusing volatile customer situations calmly and courteously
- Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems as quickly as possible
Business Specialist
Optus Retail
04.2010 - 05.2013
- Planning weekly targets in conjunction with the set monthly targets to make sure these are achieved on a regular basis
- Managing customer enquiries and concerns and resolving any queries/questions they may have in
relation to any products offered - Help manager in training staff to ensure they are aware of all the latest promotions/offers in addition
to the existing products and services - Maintaining daily sales records in the ERP system after verifying the paperwork and other activities that ensure a sale of any product or service
- Educating staff on the current system of executing returns and exchanges along with an
understanding of care for merchandise and its shelving and display - Helping make recommendations and suggestions to the existing corporate clients to achieve maximum benefits both for the client and the company
Education
Master of Professional Accounting - Accounting
University of Ballarat
Melbourne, VIC10.2009
Bachelor of Commerce - Accounting
Maharaja Sayajirao University of Baroda
India06.2007
Skills
- Sales Program Coordination
- Salesforce Software
- Operating Procedures and Policies
- Sales Projections
- Interdepartmental Collaboration
- Detail-Oriented
- Customer Complaint Resolution
- Verbal and Written Communication
- Relationship Building
- Decision Making
- Staff Training and Development
- Networking Events
Timeline
Project Manager
Cloud 9 Creations Events And Entertainment Pty Ltd
06.2023 - Current
Enterprise Business Development Manager
Optus Telecommunications
04.2022 - 05.2023
Inside Account Manager
Veeam Australia Ltd
03.2019 - 04.2022
Business Hub Manager
Optus Business
02.2017 - 02.2019
Store Manager
Optus Retail
06.2016 - 02.2017
Retention Specialist
Greenstone Financial Services
06.2015 - 04.2016
Customer Service Representative
SYKES
06.2013 - 03.2014
Business Specialist
Optus Retail
04.2010 - 05.2013
Master of Professional Accounting - Accounting
University of Ballarat
Bachelor of Commerce - Accounting
Maharaja Sayajirao University of Baroda
Similar Profiles
Ethan FoxxEthan Foxx
Sales Associate at Cloud-9Sales Associate at Cloud-9
Mohamed KikaMohamed Kika
Co-owner of Cloud 9 Vapery at Cloud 9 VaperyCo-owner of Cloud 9 Vapery at Cloud 9 Vapery
William BerczikWilliam Berczik
Laborer at Cloud 9 ContracringLaborer at Cloud 9 Contracring