Kaushal Shekhda
Cranbourne East,VIC
Summary
A highly skilled hospitality professional with over 8 years of experience in restaurant operations, customer service, and team management. Proven expertise in enhancing operational efficiency, driving customer satisfaction, and leading high-performing teams. With a strong desire and keen interest in acquiring and managing a new hospitality business, I aim to leverage my extensive industry knowled ge and leadership capabilities to drive growth and establish long-term success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pacinos Italian Family Restaurant
Flemington, Victoria
2023.10 - Current
- Manage daily restaurant operations, ensuring smooth service, efficient staff coordination, and high customer satisfaction.
- Work closely with the executive chef to refine the menu, highlighting authentic, homemade pasta, pizzas, and antipasto boards.
- Plan and oversee special events, private functions, and group bookings ensuring seamless execution and personalized service
- Arrange event setups, including seating layouts, décor, and audiovisual equipment, tailored to guests' needs.
- Enhance service quality through staff training and process improvements, leading to increased positive customer reviews, and repeat business.
- Monitor expenses and implement cost-saving strategies without compromising food quality or the dining experience.
Restaurant Manager
Just Italy Cafe & Restaurant
Mentone, Victoria
2022.10 - 2023.10
- Trained and managed a diverse team, handling scheduling and performance reviews to ensure excellent service.
- Improved daily operations to make service faster, reduce wait times, and enhance customer satisfaction.
- Managed inventory and worked with suppliers to get quality ingredients at the best prices.
- Tracked sales and costs, making adjustments to increase revenue and control expenses.
- Planned and organized large corporate events and Christmas functions for clients like NAB, ANZ, and SMEC, always exceeding expectations.
- Built strong relationships with corporate clients, encouraging repeat business, and positive referrals.
Senior Waiter
Just Italy Cafe & Restaurant
Mentone, Victoria
2019.07 - 2021.11
- Delivered high-quality service, ensuring every guest had a positive and memorable dining experience.
- Assisted in onboarding and training new waitstaff, ensuring they were well-versed in service expectations and restaurant protocols.
- Coordinated with kitchen staff to ensure smooth order flow and timely delivery of food.
- Used extensive menu knowledge to confidently recommend dishes and answer any customer inquires.
- Played an active role in increasing sales through upselling and suggesting add-ons to enhance the dining experience.
Restaurant Waiter
Trezero Fine Dine Restaurant & Cafe
Surat, India, Gujarat
2017.03 - 2019.06
- Gained hands-on experience in customer service, assisting in creating a positive, and efficient dining environment.
- Assisted with order taking, food and beverage service, and responding to customer questions, ensuring smooth operations.
- Maintained a clean and organized dining area, ensuring all tables and service stations were ready for customers.
Education
Bachelor of Hospitality Management -
Institute of Hospitality Management (IHM)
Skills
- Staff management
- Cost control
- Customer service
- Menu development
- Employee training
- Sales tracking
- Performance evaluation
- Quality assurance
- Communication skills
- Full service restaurant background
- Point of sale (POS) system operation
Certification
- RSA Certificate
- Certificate of New Entrant Training
- Barista Training and Certification
Timeline
Restaurant Manager
Pacinos Italian Family Restaurant
2023.10 - Current
Restaurant Manager
Just Italy Cafe & Restaurant
2022.10 - 2023.10
Senior Waiter
Just Italy Cafe & Restaurant
2019.07 - 2021.11
Restaurant Waiter
Trezero Fine Dine Restaurant & Cafe
2017.03 - 2019.06
Bachelor of Hospitality Management -
Institute of Hospitality Management (IHM)