Kaushalya Vithanage
Unanderra,NSW
Summary
Highly efficient Customer Service Officer well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Team Member
Offieworks
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Banking Officer
Bank Of Ceylon
09.2005 - 09.2022
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Participated in community events on behalf of the bank to strengthen local ties while promoting brand visibility within target markets.
- Acted as a mentor for new Personal Banking Officers, sharing best practices and insights gleaned from years of experience in the industry.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Reduced wait times and enhanced customer experience by implementing effective queue management strategies.
- Cross-sold bank products and services to meet customer needs and provide options.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Maintained customer records and updated account information.
Education
Bachelor of Commerce - Banking And Finance
IIC University of Technology
Cambodia 02.2021
Diploma - Banking And Finance
Institute of Banking And Finance of Sri Lanka
Sri Lanka01.2021
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Cash Handling
- Money Handling
- Relationship Building
- Client Relationship Management
- Customer Satisfaction
- Computer Skills
- Branch operations
Timeline
Team Member
Offieworks
02.2023 - Current
Banking Officer
Bank Of Ceylon
09.2005 - 09.2022
Bachelor of Commerce - Banking And Finance
IIC University of Technology
Diploma - Banking And Finance
Institute of Banking And Finance of Sri Lanka
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