Kaushik Choudhury
Rockdale,NSW
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
4
4
years of professional experience
1
1
RSA
Work History
Business Development Executive
SOLRAZR
09.2022 - 09.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
Sales Assistant
Forever 21
Bangalore , India , Karnataka
01.2022 - 07.2022
- Worked well in a team setting, providing support and guidance.
- Assisted customers with product related queries and issues.
- Assisted to keep the visual of the store intact .
- Assisted in the process cleaning .
- Restocking shelves .
- Monitor inventory levels and providing accurate data to the warehouse .
Call Center Representative
Genisys
05.2021 - 09.2021
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Food and Beverage Attendant
McDonald's
Bangalore , India , Karnataka
01.2020 - 05.2020
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Processing transactions on daily basis.
- Assisting customers with menu selection and understanding the criteria of menu .
- Making sure the store is visually appealing.
Education
Bachelor of Science - Computer Science
Visvesvaraya University of Technology
Bangalore, India05.2023
High School Diploma -
CMR PU COLLEGE
BANGALORE,INDIA04.2019
Skills
- Product Knowledge
- Account Updating
- Call Management
- Sales Closing
- Payment Processing
- Account Management
- Customer Acquisition
- Event Planning
- Vendor Management
- Product Management
- Documentation Management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Achieved record-high client growth in 2022-2023 by developing a comprehensive sales and marketing plan.
- Resolved product issue through consumer testing.
Certification
- Customer Service Training - 1 month (2021)
- Licensed Responsible service of alcohol - 1 month
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Business Development Executive
SOLRAZR
09.2022 - 09.2023
Sales Assistant
Forever 21
01.2022 - 07.2022
Call Center Representative
Genisys
05.2021 - 09.2021
Food and Beverage Attendant
McDonald's
01.2020 - 05.2020
Bachelor of Science - Computer Science
Visvesvaraya University of Technology
High School Diploma -
CMR PU COLLEGE
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