Kaushika Hemachandra
Clyde North,VIC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 03 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
Transco International (Pvt) Ltd
05.2015 - Current
- Coordinating with overseas agents regarding shipment updates
- Handling Air freight shipments (Commercial & personal)
- Shipment Tracking
- Negotiating Rates with the carriers
- Assisting Sales Team with quotes
- Export Documentation
- Submitting EDN / PRA via cargo wise system
- Invoicing / Typing BL (Via cargo wise system)
- Communicating with shipping lines for bookings
- Providing customer service for clients regarding shipments
- Arranging transportation for shipments
- Loading containers for export shipments
- Handling LCL / FCL / Personal effects shipments
- Answering phone calls regarding quotation for shipment and all other customer related matter
- Solving shipping related problems and providing solutions for those issues
- Also have experience of operating a forklift (Crown 2.5 Ton Forklift) (I have obtained the forklift license as well).
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
Imports Customer Service Executive
Damco Colombo (Maersk Lanka)
02.2013 - 05.2014
- Coordinating with overseas agents for shipment bookings
- Negotiating rates with agents and Shipping Lines
- Updating customers regarding shipment
- Creating reports regarding imports shipments
- Solving shipment related problems and providing solutions
- Helping sales team to secure their bookings.
Operations Executive and Export Airfreight & Import Sea Freight
Hellmann Worldwide Logistics
01.2011 - 04.2013
- Coordinating with agents and principals at overseas
- Updating tracking events (within the time line of 4 hours)
- Invoicing documentation
- Closing Files
- Dispatching documents to the shippers.
Export Executive and Equipment Controller
G.P Shipping
01.2010 - 07.2011
- Coordinating With agents and principals at overseas
- Negotiating Rates with main shipping lines and with our principals
- Bring new sales to the company
- Market our services for competitive rates
- Invoicing documentation.
Export Airfreight Operation Assistant
Dart Global Logistics
01.2006 - 10.2010
- Coordinating shipments
- Handling the documentation
- Assisting marketing division of the company
- Coordinating with our overseas agents via e-mail
- Invoicing and finalizing shipments
- Get bookings from customers and plan shipments
- Invoicing documentation.
Imports Coordinator
GP Shipping
09.2005 - 06.2006
- Coordinating Shipments
- Typing Delivery orders and manifest
- Coordinating with our Principals and agents at overseas via e-mail
- Providing customer Services.
Education
MBA - Supply Chain & Logistisc
Australian Institue Of Business
Adelaide, SA06.2026
Skills
- Quick learner
- Team player
- Efficient in work
- Hard working
- Good knowledge of Cargo Wise system
- Windows XP Professional
- Windows VISTA
- Microsoft office
- Problem-Solving
- Operations Management
- Customer Service
- Team Leadership
- Decision-Making
Mission
Associate myself with an organization that has potential for both organization to development and that provides opportunity for me to learn and grow within the organization. I have a never say die attitude and never back down from a professional challenge also I work well under pressure.
Marital Status
Married
Personal Information
- Date of Birth: 09/09/85
- Gender: Male
- Nationality: Sri Lanka / Australian since 01/26/23
References
On request
Timeline
Operations Manager
Transco International (Pvt) Ltd
05.2015 - Current
Imports Customer Service Executive
Damco Colombo (Maersk Lanka)
02.2013 - 05.2014
Operations Executive and Export Airfreight & Import Sea Freight
Hellmann Worldwide Logistics
01.2011 - 04.2013
Export Executive and Equipment Controller
G.P Shipping
01.2010 - 07.2011
Export Airfreight Operation Assistant
Dart Global Logistics
01.2006 - 10.2010
Imports Coordinator
GP Shipping
09.2005 - 06.2006
MBA - Supply Chain & Logistisc
Australian Institue Of Business
Similar Profiles
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD
Keano ThebaudKeano Thebaud
Intern at LTDIntern at LTD