Kaushika (Kevin) Hemachandra

Operations Manager, 05/2015 to present.

Transco International (Pvt) Ltd | Dandenong, VIC

Coordinating with overseas agents regarding shipment updates.

Handling air freight shipments (commercial and personal).

Shipment Tracking.

Negotiating rates with the carriers.

· Assisting Sales Team with quotes

· Export Documentation

· Submitting EDN / PRA via cargo wise system

· Invoicing / Typing BL (Via cargo wise system)

· Communicating with shipping lines for bookings

· Providing customer service for clients regarding shipments

· Arranging transportation for shipments

· Handling LCL / FCL / Personal effects shipments

· Answering phone calls regarding quotation for shipment and all other customer related matter

· Solving shipping related problems and providing solutions for those issues

· Also have experience of operating a forklift (Crown 2.5 Ton Forklift) (I have obtained the forklift license as well).

· Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

· Developed and maintained relationships with external vendors and suppliers.

· Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

· Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.

· Facilitated smooth collaboration between departments through clear communication channels.

• Coordinated with overseas agents to secure shipment bookings efficiently.
• Negotiated competitive rates with agents and shipping lines to optimize costs.
• Updated customers on shipment statuses to ensure timely communication.
• Created comprehensive reports on import shipments to track performance metrics.
• Resolved shipment-related issues by implementing effective solutions.
• Assisted sales team in securing bookings through proactive support.

• Coordinated efforts with agents and principals overseas to ensure seamless operations.
• Updated tracking events within a four-hour timeline to maintain project flow.
• Managed invoicing documentation for accuracy and timely processing.
• Closed files upon project completion to streamline record-keeping.
• Dispatched documents to shippers, ensuring prompt delivery of materials.

• Coordinating With agents and principals at overseas
• Negotiating Rates with main shipping lines and with our principals
• Bring new sales to the company
• Market our services for competitive rates
• Invoicing documentation.

• Coordinating shipments
• Handling the documentation
• Assisting marketing division of the company
• Coordinating with our overseas agents via e-mail
• Invoicing and finalizing shipments
• Get bookings from customers and plan shipments
• Invoicing documentation.

• Coordinating Shipments
• Typing Delivery orders and manifest
• Coordinating with our Principals and agents at overseas via e-mail
• Providing customer Services.