Kaveesha Kotigala
Doveton,VIC
Summary
Developed key customer service and multitasking skills in busy restaurant setting, fostering positive dining experience for guests. Proficient in handling various tasks simultaneously while maintaining high standard of service. Seeking to transition into new field where these transferrable skills can be effectively utilized to contribute to team success.
Personable and reliable individual with passion for delivering exceptional customer service. Understanding of basic hospitality principles and skilled in effective communication and teamwork. Committed to creating welcoming dining experience and contributing to positive team environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Trainee Waiter
Black Label Grill
10.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Served food and beverages promptly with focused attention to customer needs.
Kitchen Hand
Berwick Inn Restaurant
08.2024 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
Masters of Business Information Technology - Business
Kaplan Business School
Melbourne, VIC06-2026
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
- Quality control
- Food safety awareness
- Cleanliness and hygiene
- Time management
- Guest relations
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Languages
English
Full Professional
Sinhala
Native or Bilingual
Certification
- Fraud, Bribery and Corruption By ALH Group, on September 2024.
- Hazard Management By ALH Group, On November 2024.
- Knives, Cutters and Sharps By ALH Group, On October 2024.
- Chemical Handling. By ALH Group, On September 2024.
- Emergency Preparedness - Team Training By ALH Group, On September 2024.
- Barista for Beginners By Clear to Work on January 2025.
Timeline
Trainee Waiter
Black Label Grill
10.2024 - Current
Kitchen Hand
Berwick Inn Restaurant
08.2024 - Current
Masters of Business Information Technology - Business
Kaplan Business School
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