Summary
Overview
Work History
Education
Skills
Key Achievements
Languages
Timeline
Generic

Kaveesha Kotigalage

Summary

Motivated Business student with experience in customer service and hospitality. Demonstrates strong communication, teamwork, and problem-solving skills in high-pressure environments. Eager to leverage academic knowledge and hands-on experience to contribute to a professional business setting while pursuing ongoing skill development.

Overview

3
3
years of professional experience

Work History

Frount House

ALH Hotel
Berwick Melbourne, VIC
10.2025 - Current
  • Delivered high-quality front-of-house customer service in a fast-paced hotel environment in Berwick
  • Greeted guests, handled enquiries, and ensured a welcoming and positive customer experience
  • Built strong customer relationships by providing attentive, respectful, and solution-focused service
  • Resolved guest concerns professionally while maintaining a friendly and calm approach under pressure
  • Strengthened communication, teamwork, and people-handling skills through daily guest interaction

Business Analyst Intern

Nawaloka Constructions
Colombo/ Sri Lanka
07.2023 - 01.2024
  • Documented and analyzed project requirements to ensure alignment with stakeholder expectations.
  • Collected and documented project requirements.
  • Prepared detailed reports for project stakeholders to facilitate informed decision-making.
  • Engaged with clients to clarify needs and enhance support services.

Education

Bachelor of Science - Marketing Management

Plymouth
UK
12-2023

MBA - Business Analytics

Kaplan Business School
Melbourne, VIC
05-2026

Skills

  • Point of sale
  • Customer service
  • Customer engagement
  • Inventory management
  • Planning
  • Organization
  • Teamwork and collaboration
  • Dependable and responsible
  • Problem solving
  • Communication skills

Key Achievements

  • Developed and launched a brand as a university project, including brand identity, marketing strategy, and promotional activities.
  • Conducted an independent research project during the final year of a Bachelor of Marketing degree, involving data collection, analysis, and report writing.
  • Served as a Marketing Organization Committee Member, planning and coordinating educational events and student engagement activities.
  • Collaborated with teams to organize and promote university events, improving participation and awareness

Languages

English
Full Professional
Sinhala
Native/ Bilingual

Timeline

Frount House

ALH Hotel
10.2025 - Current

Business Analyst Intern

Nawaloka Constructions
07.2023 - 01.2024

Bachelor of Science - Marketing Management

Plymouth

MBA - Business Analytics

Kaplan Business School
Kaveesha Kotigalage