Kavin Asoka
Sydney,New South Wales
Summary
A hard-working and highly motivated individual combining skills and passion to commit towards delivering consistent and positive performance. Regularly maintain calm and composure to thrive under high-stake situations whilst making clear decisions to complete tasks in both individual and team capacities, utilising a strong work ethic to meet critical deadlines. Known to be a strong, supportive team player, providing encouragement or practical advice to foster collaboration and problem-solving to achieve shared goals. Approachable and compassionate, always ready to actively listen and contribute meaningfully to develop positive peer relationships and offer a hand when needed.
Overview
3
3
years of professional experience
Work History
Business Banking Associate
Commonwealth Bank of Australia, CBA
04.2025 - Current
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently to meet net promoter scores (NPS) of 70+.
- Support and provide feedback for the implementation of new banking systems, contributing to improved operational efficiency.
- Actively participate in team meetings to discuss performance metrics and strategically achieve goals.
- Collaborate with team members to improve communication processes and enhance overall service quality.
Retail Sales Associate
Foodworld Pacific Choice Pty Ltd.
12.2024 - 01.2025
- Collaborated with staff to ensure restocking and replenishment of merchandise.
- Gained experience in customer service, resolving over 50+ customer complaints and inquiries each day with a positive attitude.
- Developed strong interpersonal skills to communicate with customers and coworkers effectively.
- Assisted customers in product selection, enhancing shopping experience and ensuring satisfaction.
- Processed transactions efficiently using the point-of-sale system, maintaining accurate cash handling practices.
School Senior Leader (Prefect)
Glenwood High School
09.2022 - 11.2023
- Demonstrated excellent communication skills when interacting with students, parents, staff, and the community.
- Collaborated with the prefect body to lead special campaigns focused on addressing specific challenges facing students or educators within the school district.
- Led extracurricular activities designed to foster social-emotional growth amongst student cohorts of over 200+ members.
Education
Bachelor of Commerce - Finance/Accounting
Macquarie University
Sydney11.2027
High School - HSC
Glenwood High School
Sydney, NSW10-2024
Skills
- Breaking down complex ideas to effectively convey in conversation
- Meticulously navigating to the root cause of a problem
- Weighing up options promptly and electing the best course of action
- Managing multiple tasks without error
- Planning out completion of tasks to meet critical deadlines
- Patience to understand inquiries and provide practical solutions
- Adapting to new systems and processes swiftly
Timeline
Business Banking Associate
Commonwealth Bank of Australia, CBA
04.2025 - Current
Retail Sales Associate
Foodworld Pacific Choice Pty Ltd.
12.2024 - 01.2025
School Senior Leader (Prefect)
Glenwood High School
09.2022 - 11.2023
Bachelor of Commerce - Finance/Accounting
Macquarie University
High School - HSC
Glenwood High School
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