Vinod Hansajith Sambandi Kalu Durage
Holden Hill,SA
Summary
Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike. In previous roles, implemented initiatives that improved operational efficiency and boosted customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Store Supervisor
Keells Super
Colombo, Colombo
01.2023 - 11.2025
- Supervised daily store operations, optimizing staff schedules for efficiency.
- Trained new employees on customer service excellence and product knowledge.
- Ensured compliance with health and safety regulations to maintain a secure environment.
- Conducted inventory audits and managed stock replenishment to prevent shortages.
- Resolved customer complaints, delivering exceptional service solutions promptly.
- Coordinated promotional events, boosting customer engagement and sales performance.
- Maintained store visual standards and merchandising displays for optimal presentation.
- Monitored sales performance, providing actionable feedback to enhance operational efficiency.
Store Assistant
Keells Super
Kadawatha, Gampaha
12.2020 - 10.2022
- Assisted customers with product inquiries and provided superior service.
- Maintained store cleanliness and organized merchandise displays effectively.
- Managed inventory levels and restocked shelves as necessary.
- Processed transactions quickly and accurately at the register.
- Collaborated with team members to enhance store operations daily.
- Maintained cleanliness of sales floor and backroom areas.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Assisted customers in finding desired products throughout the store.
- Performed daily opening and closing duties such as counting registers, setting alarms.
Store Team Member
Cargills Food City
Kotte, Colombo
08.2019 - 12.2020
- Assisted customers with product selection and inquiries in a busy retail environment.
- Engaged with customers, providing professional and polite support to enhance their sales experience.
- Assisted customers in making purchases through effective product demonstrations and recommendations.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all patrons.
- Operated cash register, processing transactions efficiently and accurately for customers.
- Assisted customers in finding desired products throughout the store.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Created promotional displays that attracted customer attention and drove product sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Managed inventory levels through regular stock checks and restocking processes.
- Received vendor deliveries and organized products for efficient storage. from vendors and ensured proper storage in designated areas.
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Trainee Store Team Member
Cargills Food City
Kotte, Colombo
01.2019 - 07.2019
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Maintained equipment and tools to meet safety and operational standards.
- Supported inventory management by tracking supplies and materials accurately.
- Followed quality control procedures to uphold product standards consistently.
- Participated in team meetings to discuss operational improvements and challenges.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Provided support to existing staff on various tasks and duties.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Education
BSc (Hons) - Business and Management -Specialization In Marketing
Cardiff Metropolitan University (UK) - ICBT
Colombo11-2025
Diploma - Information and Communication Technology
International College of Business And Technology (ICBT)
Colombo, Sri Lanka09-2018
GCE Cambridge O Levels and GCE Cambridge AS & A Levels -
OKI International School
Colombo, Sri Lanka06-2018
Skills
- Customer service
- Employee training
- Sales floor oversight
- Inventory management
- Restocking oversight
- Resource allocation
- Operations management
- Team leadership
- Customer loyalty and retention
- Customer experience management
- Promotional events
- Sales promotion
- Store maintenance
Languages
- English 100%, Sinhala 100%
Extra Curricular Activities
ICBT Student Council/ President from Jan 2022 to Mar 2023. Event Organizer at ICBT Campus. Member of Athletic Team. An Active Member of the Basketball Team. Member of the School Badminton Team. Senior Prefect in OKI International School. ICBT Student Council/ President from Jan 2022 to Mar 2023. Event Organizer at ICBT Campus. Member of Athletic Team. An Active Member of the Basketball Team. Member of the School Badminton Team. Senior Prefect in OKI International School.
Disclaimer
I hereby confirm that the above-mentioned particulars submitted by me are true and correct to the best of my knowledge and if I am selected, I shall endeavor to carry on my duties to the entire satisfaction of my superiors. Vinod Hansajith 01th July, 2026
Certification
- ai powered performance Ads certification
Accomplishments
- Student Council Best Performing President
Timeline
Store Supervisor
Keells Super
01.2023 - 11.2025
Store Assistant
Keells Super
12.2020 - 10.2022
Store Team Member
Cargills Food City
08.2019 - 12.2020
Trainee Store Team Member
Cargills Food City
01.2019 - 07.2019
BSc (Hons) - Business and Management -Specialization In Marketing
Cardiff Metropolitan University (UK) - ICBT
Diploma - Information and Communication Technology
International College of Business And Technology (ICBT)
GCE Cambridge O Levels and GCE Cambridge AS & A Levels -
OKI International School