KAVIRAJ THIRUGNANASAMPANTHAN
Girraween,NSW
Summary
Successful customer service assistant with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Assistant
Tesco Extra
05.2012 - 05.2023
Customer Service Assistant
PAK Supermarket London
07.2009 - 05.2012
Monitoring and Evaluation Officer
UMCOR
12.2007 - 06.2009
Health Promotion Officer
Merlin UK
05.2007 - 12.2007
Program Assistant
Oxfam Great Britain
01.2005 - 03.2007
Livelihood Officer
SOND
01.2002 - 12.2004
Education
AAT - Level 2 - Accounting Technician
Association of Accounting Technicians
London, United Kingdom05.2014
No Degree - English
TECHNICAL COLLEGE
Sri Lanka12.2001
High School Diploma -
BT/Methodist Central College
Sri Lanka08.2000
Skills
- Till Counting
- Merchandise Orders and Exchanges
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Team Meetings
- Order and Refund Processing
- Information Updates
- Quality Assurance Controls
- Document and Records Management
Additional Information
REFERENCE
MUKUNTHAN ( FRIEND)
+61479122489
NOEL ( WORK)
+6140316712
Timeline
Customer Service Assistant
Tesco Extra
05.2012 - 05.2023
Customer Service Assistant
PAK Supermarket London
07.2009 - 05.2012
Monitoring and Evaluation Officer
UMCOR
12.2007 - 06.2009
Health Promotion Officer
Merlin UK
05.2007 - 12.2007
Program Assistant
Oxfam Great Britain
01.2005 - 03.2007
Livelihood Officer
SOND
01.2002 - 12.2004
AAT - Level 2 - Accounting Technician
Association of Accounting Technicians
No Degree - English
TECHNICAL COLLEGE
High School Diploma -
BT/Methodist Central College
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