Kavish Limba
Clyde North,VIC
Summary
To utilize my technical knowledge and extensive troubleshooting skills in an organisation that offers professional growth while being resourceful, innovative, and flexible.
Experienced and skilful Inbound calling Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Work to keep and increase customer satisfaction with every phone call. Understanding the importance of delivering the mission of a brand with each action and interaction that takes place involving customers.
Overview
13
13
years of professional experience
Work History
Client Technical Support Associate and Draftsperson
Sharma Air-conditioning and Refrigeration
01.2012 - 01.2015
- Creating electrical schematics and control rack, panel, enclosure layout drawing per electrical engineering directions
- Generating and Modifying reports from the electrical schematics i.e., PLC, wire, and cable from the list
- Have proficiency with MS Word, MS Excel, MS, Database
- Estimating materials costs and quantities for a task
- Preparing drafts of wiring drawings while doing wiring connection under the walls and ceilings
- Repairing and fitting of Air conditioners and checking for errors
- Repairing and fault removing in washing machines, electrical motors, submersible pumps
- Refilling and checking refrigerant gas in freezers
- Soldering gas pipes for air conditioners and refrigerators and making sure about no leakage, by using a tester
- Solving customer’s appliances complaints
- Repairing of other household appliance, like halogens, electric iron, exhaust fans, doorbells, maintaining and fault removal in wiring
Customer Service agent
Wipro call centre
01.2015 - Current
- Worked productively to determine the needs of customer and fast track solutions to those needs
- Answered inquiries by effectively researching, locating, and relaying information to customers
- Maintained call centre database by collecting and recording information
- Continually worked to enhance call centre’s reputation by providing quality and timely service
- Attended educational seminars to improve knowledge and skills
Chef
Arco café Dandenong
01.2020 - 01.2022
- Lead my team and entire responsibility of team and delivered delicious meals
- Responsible for major functions over the weekend and serving over 160 customers
- Working on grill station and handling all the weekend services
- Training apprentice chefs and roster making for all kitchen staff
- Introducing new specials to the special menu
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
- Reduced food waste significantly, introducing composting program and revising portion sizes.
Chef (modern Australian)
The Cove Hotel Patterson Lakes
01.2019 - 01.2020
- Company Overview: Melbourne Racing Club
- Passionate for premium Australian produce with proven experience in running a kitchen
- Experience in leading a team and developing those around me with commitment by providing directions on all day-to-day operations in kitchen
- Experience in menu creation and an understanding of the vision of the restaurant with solid knowledge of industry trends and products
- Proven track record of sourcing and producing the highest quality food with food pictures available
- Displayed exceptional leadership by providing a positive work environment and made personal one on one relation with all my kitchen staff by understanding their work and personal life
- I have proven experience with menu development, costings, and ordering
- Results driven and target focused – working to meet KPI’s, budgets, COG’s and P&L
- Actively involved in obtaining feedback on food quality, presentation with managers and guests to keep on improving myself and the food quality
- Melbourne Racing Club
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Chef (modern Australian)
Suburban Burgers Lynbrook
01.2018 - 01.2019
- Expertise in making all sort foods and working on all kinds of sections in kitchen
- Major responsibilities for working on specials with all sorts of proteins and coming up with new ideas and dishes every time
- Worked alongside head chef to develop, motivate our team to exceed food preparation standards on consistent basis
- Responsible for complete ordering of veg, meat, fish, and dry store etc
- Learned variety of modern techniques, which took my cooking skills to another level
- Ensured all equipment in the kitchen is properly maintained and in working order in accordance with the local health department and hotel standards
Chef
Pillars of Guidance Community Centre
01.2016 - 01.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Security Officer
G4S Security
07.2022 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Delivery Driver
Vic Tas Frieght Express
11.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
No Degree - Diploma In Hospitality Management
Australian Education Academy
Springvale, VIC04-2018
Diploma - Electrical Engineering
Bhai Gurdas Global Polytechnic College
Rakhra, Patiala05.2012
Senior Secondary (12th) - Engineering and Technology (Electrical)
Punjab School Education Board Mohali
03.2010
Skills
- Analytical skills
- Problem-solving
- Troubleshooting
- Communication skills
- Customer service
- Interpersonal skills
- Teamwork
- Multi-tasking
- Prioritization
- Enthusiasm
- Focus
- Willingness to learn
- Cooperation
- Hard work
- Adaptability
- Ability to work under pressure
- Self-motivation
- Initiative
- High energy
- Accountability
- Responsibility
- Network troubleshooting
- Technical troubleshooting
Skills Assessment
Positive Skill Assessment from Engineers Australia, Electrical Engineer Draftsperson (Skill level 2 code 312311)
Timeline
Delivery Driver
Vic Tas Frieght Express
11.2023 - 07.2024
Security Officer
G4S Security
07.2022 - 07.2023
Chef
Arco café Dandenong
01.2020 - 01.2022
Chef (modern Australian)
The Cove Hotel Patterson Lakes
01.2019 - 01.2020
Chef (modern Australian)
Suburban Burgers Lynbrook
01.2018 - 01.2019
Chef
Pillars of Guidance Community Centre
01.2016 - 01.2017
Customer Service agent
Wipro call centre
01.2015 - Current
Client Technical Support Associate and Draftsperson
Sharma Air-conditioning and Refrigeration
01.2012 - 01.2015
No Degree - Diploma In Hospitality Management
Australian Education Academy
Diploma - Electrical Engineering
Bhai Gurdas Global Polytechnic College
Senior Secondary (12th) - Engineering and Technology (Electrical)
Punjab School Education Board Mohali
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