Kavit Viyanwattage
Bardia
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Planet Fitness
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Information Technology - Information Technology
NSBM
Sri Lanka Bachelor of Information Technology - Information Technology
Victoria University
Sydney, NSW09.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint Handling
Timeline
Customer Service Representative
Planet Fitness
09.2022 - Current
Bachelor of Information Technology - Information Technology
NSBM
Bachelor of Information Technology - Information Technology
Victoria University
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