Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAVITA GURUNG

KALKALLO,VIC

Summary

I am a compassionate and dedicated Care Assistant with three years of experience in residential aged care. Aiming in delivering person-centred care with holistic approach in order to maintain well-being and empowerment through respectful and reliable care with dignity and confidentiality. Highly self-motivated, compassionate and goal-oriented to pursue a long-term career within a successful and reputed organization where I could earn a reputation for being part of its success, demonstrating my strong analytical skills and understanding qualities. I am looking for an opportunity to be part of your family where I can learn, progress, and utilize my academic and professional knowledge and experience to enhance further and contribute to the organization's success, keeping clients at the centre of service.

Overview

3
3
years of professional experience

Work History

Client Service Assistant

Catholic Healthcare St. Paul
08.2022 - Current

- Assisting clients with activities of daily life such as showering, grooming, dressing and other personal care including changing continence aid .

- Helping with mobility.

- Supporting client to participate in social and re-creational activities

- Handling enquiries and application of the prospective clients.

- Assisting supervisor to manage work pressure and collaborating with other team member for yielding better results.

- Maintaining client’s files.

- Establishing and maintaining mutually beneficial relationship with the clients.

- Assisting clients through use of multiple communication platforms – phone, emails, and social media

- Coordinating with the team leader to plan and develop solution to intensive and complicated services issues.

Education

Bachelor - Early Childhood Teacher

Ikon Institute, Central
05-2024

Skills

    Core Skills:

    Communication Skills

    - Speaking clearly with elderly clients as some of the clients may have hearing impairments

    - Updates shifts notes as needed

    - Reporting any reportable issues ; any incidents

    Team work

    - Collaboration with personal care worker, Nurse,kitchen staffs

    - Share duties and supports each others when needed

    Customer Service Skills

    - Warm, respectful, and helpful attitude

    - Maintaining a good rapport with elderly clients and families

    - Validating client’s emotions, active listening clients

Timeline

Client Service Assistant

Catholic Healthcare St. Paul
08.2022 - Current

Bachelor - Early Childhood Teacher

Ikon Institute, Central

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KAVITA GURUNG