Kavita Joshi
Melbourne,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Account Service Coordinator
Scalzo Food Industries
02.2018 - Current
- Manage and be responsible for a portfolio of customers made up of various classes
- Review daily control reports to maintain all order status for assigned portfolios and ensure all information is correct, accurate and up to date
- Monitor and review all 'Customer Needs and Preferences' to ensure cost recovery where appropriate and ensure customers contractual requirements and expectations are achieved
- Convert all customer orders and ensure 'on time' delivery of products through close liaison with Quality Assurance and Warehouse personnel
- Communicate portfolio issues for National Customer Service Manager, improving response time for corrective actions.
Customer Service Officer
Latitude Financial Services
07.2017 - 02.2018
- Responded to customer inquiries and concerns via multiple channels (phone, email, chat), providing prompt and professional service
- Resolved complex customer issues by utilizing strong analytical and problem-solving skills, ensuring timely resolution and customer satisfaction
- Worked closely with cross-functional teams, including sales, product development, and marketing, to ensure customer satisfaction and drive revenue growth
- Monitored and analyzed customer feedback and provided recommendations to improve products and services
- Provided training and support to new customers, ensuring they had a smooth onboarding experience.
Quality Assurance Officer
Scalzo Food Industries
02.2016 - 07.2017
- Worked with product development and operations teams to identify and resolve product issues and improve product quality and performance
- Developed and implemented quality control procedures to ensure compliance with industry standards and regulations
- Tracked and analyzed quality metrics, identifying trends and making recommendations for process improvements.
Education
Master in information technology -
Central Queensland University (CQ)
Melbourne, Victoria03.2010
Bacholar in Computer Applications -
Punjab University
India03.2000
Diploma in Computer Applications -
Guru Nanak Dev University (GDNU)
Amritsar, India04.2004
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Strong Communication Skills (Verbal and Written)
- Empathy and Patience (To Ensure Customer Satisfaction)
- Adaptability and flexibility (Ability to adapt to changing customer needs)
- Teamwork and collaboration (Ability to work collaboratively with cross-functional teams)
- Negotiation Skills (With Customers and Colleagues)
- Support to customers through phone,webchat and online enquiries
- Focused on Customer satisfaction
- Call Documentation
- Customer Data Confidentiality
- Database Management
- Data Entry
- Redirect enquiries in professional manner
References
Michelle Disney, National Account Manager,
Scalzo Food Industries,
0403 338 097
Languages
Hindi
Professional Working
Punjabi
Native or Bilingual
Timeline
Account Service Coordinator
Scalzo Food Industries
02.2018 - Current
Customer Service Officer
Latitude Financial Services
07.2017 - 02.2018
Quality Assurance Officer
Scalzo Food Industries
02.2016 - 07.2017
Master in information technology -
Central Queensland University (CQ)
Bacholar in Computer Applications -
Punjab University
Diploma in Computer Applications -
Guru Nanak Dev University (GDNU)
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