Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kavita Morgan-Price

Cranbourne,VIC

Summary

Dynamic sales and coaching professional with extensive experience in driving team performance at iSelect. Recognized for expertise in regulatory compliance and relationship building, resulting in multiple MVP awards. Skilled in training and development, consistently achieving targets and enhancing customer service excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Victoria

The Alley Barber
Frankston, Victoria
02.2019 - 06.2025
  • Handled incoming sales inquiries to enhance customer engagement at barber shop.
  • Provided advanced barbering services, including cut-throat shaves and skin fades.
  • Managed daily shop operations, encompassing cleaning, laundry, health and safety protocols.
  • Served as second-in-command during owner's overseas absence to maintain continuity.
  • Maintained composure in high-pressure situations within a challenging environment.
  • Cultivated strong, confidential relationships with clients to ensure repeat business.
  • Ensured hygiene and sanitation standards met regulatory requirements throughout barbershop.
  • Mentored junior barbers on techniques and customer service excellence.

<ul> <li>Coached and trained team members while pursuing personal development in coaching techniques.</li> <li>Championed compliance awareness among consultants through training and coaching initiatives.</li> <li>Onboarded and unskilled new car insurance-comparison experts during peak demand periods.</li> <li>Developed tailored coaching programs to address diverse client needs effectively.</li> <li>Collaborated with facilitators and team leaders to pinpoint knowledge gaps for focused coaching.</li> <li>Monitored live calls and performance metrics to conduct targeted coaching sessions.</li> <li>Designed and delivered engaging training sessions on systems, objection handling, and sales processes.</li> <li>Maintained comprehensive coaching records to track performance progress and drive continuous improvement.</li> </ul>

iSelect
Docklands
06.2024 - 09.2024
  • Coached and trained team members while pursuing personal development in coaching techniques.
  • Championed compliance awareness among consultants through training and coaching initiatives.
  • Onboarded and upskilled new car insurance-comparison experts during peak demand periods.
  • Developed tailored coaching programs to address diverse client needs effectively.
  • Collaborated with facilitators and team leaders to pinpoint knowledge gaps for focused coaching.
  • Monitored live calls and performance metrics to conduct targeted coaching sessions.
  • Designed and delivered engaging training sessions on systems, objection handling, and sales processes.
  • Maintained comprehensive coaching records to track performance progress and drive continuous improvement.

<ul><li>Supported click-and-collect services during COVID-19 lockdown.</li><li>Focused on safety, efficiency, and customer service.</li><li>Performed register duties, restocking, and trade assistance.</li><li>Lockdown role</li></ul>

Bunnings
Mornington
01.2019 - 01.2019
  • Supported click-and-collect services during COVID-19 lockdown.
  • Focused on safety, efficiency, and customer service.
  • Performed register duties, restocking, and trade assistance.
  • Lockdown role

<ul><li>Managed inbound relocation enquiries and conducted needs-based assessments.</li><li>Prepared relocation quotes using logistics and exchange rate data.</li><li>Worked closely with export coordinators and corporate services.</li><li>Prepared sales packs and scheduled appointments.</li><li>Observed and supported relocation crews to understand operational requirements.</li></ul>

Crown Relocations World Wide
02.2018 - 09.2018
  • Managed inbound relocation enquiries and conducted needs-based assessments.
  • Prepared relocation quotes using logistics and exchange rate data.
  • Worked closely with export coordinators and corporate services.
  • Prepared sales packs and scheduled appointments.
  • Observed and supported relocation crews to understand operational requirements.

<ul><li>Contacted prospective clients, converted leads, and provided insurance advice.</li><li>Used Needs-Based Analysis to meet customer needs and maximize sales.</li><li>Maintained compliance through training and performance monitoring.</li><li>Led team of 8 consultants as 2iC, including coaching, KPIs, and reporting.</li><li>Delivered group and individual coaching as Compliance Champion.</li><li>Recognized with multiple MVP awards and international sales incentives.</li></ul>

iSelect
Cheltenham
01.2012 - 01.2017
  • Contacted prospective clients, converted leads, and provided insurance advice.
  • Used Needs-Based Analysis to meet customer needs and maximize sales.
  • Maintained compliance through training and performance monitoring.
  • Led team of 8 consultants as 2iC, including coaching, KPIs, and reporting.
  • Delivered group and individual coaching as Compliance Champion.
  • Recognized with multiple MVP awards and international sales incentives.

<ul><li>Sold Apple products and electronics while exceeding sales targets.</li><li>Resolved customer issues efficiently to ensure satisfaction.</li><li>Installed software and provided technical support.</li></ul>

Dick Smith Electronics
Moorabbin
01.2008 - 01.2012
  • Sold Apple products and electronics while exceeding sales targets.
  • Resolved customer issues efficiently to ensure satisfaction.
  • Installed software and provided technical support.

<ul><li>Met and exceeded sales KPIs in the computers department.</li><li>Provided tech setup, home networking advice, and product support.</li></ul>

Harvey Norman
Perth
01.2006 - 01.2008
  • Met and exceeded sales KPIs in the computers department.
  • Provided tech setup, home networking advice, and product support.

Education

VCE -

01/2004
01.2004

Certificate III - Barbering

Frankston
Frankston

1st Year - Business Marketing & Advertising

Bachelor of Journalism - Double Major International Politics And Journalism

Melbourne
Melbourne

Certificate IV - Financial Services

Financial Services

Liberal Arts - Liberal Arts

Skills

  • Target achievement
  • Retail and corporate sales expertise
  • Product knowledge and sales techniques
  • Lead conversion strategies
  • Innovative sales strategies
  • Cross-selling techniques
  • Customer needs analysis
  • Quality assurance compliance
  • Insurance industry expertise
  • Customer service excellence
  • Relationship building skills
  • Internal and external liaison
  • Effective communication skills
  • Advanced software proficiency
  • Target achievement
  • Retail and corporate sales expertise
  • Product knowledge and sales techniques
  • Lead conversion strategies
  • Innovative sales strategies
  • Cross-selling techniques
  • Customer needs analysis
  • Quality assurance compliance
  • Insurance industry expertise
  • Customer service excellence
  • Relationship building skills
  • Internal and external liaison
  • Effective communication skills
  • Advanced software proficiency

Certification

  • RG146 Certification
  • First Aid Qualification

Accomplishments

  • Leadership Program Graduate
  • Sole winner in Motor Department for overseas incentive trip to India (2014)
  • Most Valuable Player Award Winner (2013–2016)
  • Award winner for Sales and Compliance – 'We-Select'
  • Nominated as Compliance Champion for Motor (2014–2017)

Timeline

<ul> <li>Coached and trained team members while pursuing personal development in coaching techniques.</li> <li>Championed compliance awareness among consultants through training and coaching initiatives.</li> <li>Onboarded and unskilled new car insurance-comparison experts during peak demand periods.</li> <li>Developed tailored coaching programs to address diverse client needs effectively.</li> <li>Collaborated with facilitators and team leaders to pinpoint knowledge gaps for focused coaching.</li> <li>Monitored live calls and performance metrics to conduct targeted coaching sessions.</li> <li>Designed and delivered engaging training sessions on systems, objection handling, and sales processes.</li> <li>Maintained comprehensive coaching records to track performance progress and drive continuous improvement.</li> </ul>

iSelect
06.2024 - 09.2024

Victoria

The Alley Barber
02.2019 - 06.2025

<ul><li>Supported click-and-collect services during COVID-19 lockdown.</li><li>Focused on safety, efficiency, and customer service.</li><li>Performed register duties, restocking, and trade assistance.</li><li>Lockdown role</li></ul>

Bunnings
01.2019 - 01.2019

<ul><li>Managed inbound relocation enquiries and conducted needs-based assessments.</li><li>Prepared relocation quotes using logistics and exchange rate data.</li><li>Worked closely with export coordinators and corporate services.</li><li>Prepared sales packs and scheduled appointments.</li><li>Observed and supported relocation crews to understand operational requirements.</li></ul>

Crown Relocations World Wide
02.2018 - 09.2018

<ul><li>Contacted prospective clients, converted leads, and provided insurance advice.</li><li>Used Needs-Based Analysis to meet customer needs and maximize sales.</li><li>Maintained compliance through training and performance monitoring.</li><li>Led team of 8 consultants as 2iC, including coaching, KPIs, and reporting.</li><li>Delivered group and individual coaching as Compliance Champion.</li><li>Recognized with multiple MVP awards and international sales incentives.</li></ul>

iSelect
01.2012 - 01.2017

<ul><li>Sold Apple products and electronics while exceeding sales targets.</li><li>Resolved customer issues efficiently to ensure satisfaction.</li><li>Installed software and provided technical support.</li></ul>

Dick Smith Electronics
01.2008 - 01.2012

<ul><li>Met and exceeded sales KPIs in the computers department.</li><li>Provided tech setup, home networking advice, and product support.</li></ul>

Harvey Norman
01.2006 - 01.2008

VCE -

01/2004

Certificate III - Barbering

Frankston

1st Year - Business Marketing & Advertising

Bachelor of Journalism - Double Major International Politics And Journalism

Melbourne

Certificate IV - Financial Services

Financial Services

Liberal Arts - Liberal Arts

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