Kavitha B R
Maryland,Australia
Summary
Dynamic professional with a decade of experience in HR operations and customer service, notably at Siemens Technology Service. Proven track record in conflict resolution and stock management, enhancing efficiency and customer satisfaction. Self-motivated and skilled in financial record keeping, I excel in fostering positive relationships and driving team success.
Overview
21
21
years of professional experience
Work History
Retail Customer Service Officer
Glossodia Post Office
08.2024 - 08.2025
- Greet and assist customers, provide advice on products and services, and resolve enquiries in a timely and professional manner.
- Handle, sort and process mail according to Australia Post's Standards and deliver mail and parcels.
- Sell postage, retail products and offer banking services like deposits, withdrawals and money orders.
- Manage product mix, stock levels, and process orders for new stock.
- Complete paperwork, maintain financial records, and ensure daily balances are accurate.
- Maintain the post office's appearance to be professional, neat, and tidy.
- Adhere to occupational health and safety regulations and promote the company's safety values.
Process Expert (Employee Business Relationship)
Siemens Technology Service Private Limited
Bangalore, India
11.2018 - 03.2023
- Performance driven professional with around 10 years of success in steering HR Operations by nurturing creative potential of individuals and partnering with business.
- End to end responsible for all the HR processes for around 700 full time employees & 350 contractual employees and manage employee related disciplinary proceedings, Grievances in order to maintain employee/Industrial relations.
- Manage employee relation & statutory compliance activities for both units and corporate to eliminate business risks arising out of employee issues.
- Analysis and share insights to Leadership based on data through HR processes such as exit interview, surveys.
- Managed end-to-end recruitment life cycle and ensured adherence to the process.
- Steering efforts in managing transition from manual to online HR and admin process.
- Drive people development by leading tactical and strategic initiatives within the team.
- Responsible for manpower planning, recruitment strategies and budgeting.
HR Specialist
Cipla Ltd.
Bangalore, India
09.2016 - 11.2018
- Administered employee benefits programs and assisted with open enrollment.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted with writing job postings and job descriptions for boards.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Developed and coordinated employee training programs to improve productivity and performance.
Senior Customer Support Executive
Aegis Pvt Ltd.
Bangalore, India
10.2014 - 02.2015
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Conducted surveys to determine customer opinion of products and services.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
Customer Support Executive
Vector E-Commerce Pvt Ltd (Myntra Designs)
Bangalore, India
10.2012 - 10.2014
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Assigned and designated job territories to customer care staff according to performance and history.
- Listened to customers' questions and concerns to provide answers or responses.
Customer Support Executive
Dodsal Enterprise Pvt Ltd.
Bangalore, India
02.2011 - 06.2012
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Offered free products or services to pacify irate or unsatisfied customers.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Senior Customer Support Agent
Aditya Birla Minacs Worldwide Limited
Bangalore, India
12.2007 - 02.2011
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Relationship Officer
Hinduja Global Solutions
Bangalore, India
07.2004 - 05.2007
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
Education
Diploma - Computer Science And Programming
K.S. Polytechnic
Bangalore, IndiaSkills
- Positive attitude
- Customer service
- Stock management
- Retail sales
- Financial record keeping
- Occupational health and safety
- Conflict resolution
- Self-motivated
- Good Communication Skills
Languages
- English
- Kannada
- Tamil
- Hindi
Disclaimer
I hereby declare that the above-mentioned details are true up to my knowledge. I assure you that if appointed I will do my best to rise to the expectations of my superior.
Personal Information
- Date of Birth: 12/24/87
- Marital Status: Married
Timeline
Retail Customer Service Officer
Glossodia Post Office
08.2024 - 08.2025
Process Expert (Employee Business Relationship)
Siemens Technology Service Private Limited
11.2018 - 03.2023
HR Specialist
Cipla Ltd.
09.2016 - 11.2018
Senior Customer Support Executive
Aegis Pvt Ltd.
10.2014 - 02.2015
Customer Support Executive
Vector E-Commerce Pvt Ltd (Myntra Designs)
10.2012 - 10.2014
Customer Support Executive
Dodsal Enterprise Pvt Ltd.
02.2011 - 06.2012
Senior Customer Support Agent
Aditya Birla Minacs Worldwide Limited
12.2007 - 02.2011
Customer Relationship Officer
Hinduja Global Solutions
07.2004 - 05.2007
Diploma - Computer Science And Programming
K.S. Polytechnic
Similar Profiles
Jade FlitterJade Flitter
Student Learning Support Officer at Glossodia Public SchoolStudent Learning Support Officer at Glossodia Public School
Hayley DraperHayley Draper
Supervisor at Australia Post/Byford Post OfficeSupervisor at Australia Post/Byford Post Office
Amanda CampbellAmanda Campbell
Customer Service Representative at Briar Hill Post Licensed Post OfficeCustomer Service Representative at Briar Hill Post Licensed Post Office
Logan SeymourLogan Seymour
Zookeeper at Blackbutt ReserveZookeeper at Blackbutt Reserve
Sam SimpsonSam Simpson
Metal Roofer at Wakefield Metal RoofingMetal Roofer at Wakefield Metal Roofing