Kavitha Joshi

• Completed daily tasks accurately and on-time to support shop needs.
• Greeted customers entering store and offered assistance with requirements.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Organized shelves to remove slow moving items and add new merchandise.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
• Helped managers with daily checklists and last-minute requirements.
• Remained calm and composed in tense situations involving angry or upset customers.
• Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Reviewed prices and performed audits to detect and correct price discrepancies.
• Monitored shop security to identify and report shoplifting activities and increase security measures.
• Conducted demonstrations to highlight features and benefits of products.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Checked incoming orders and organized new stock.

• Worked in retail shop front since start of career.

I have been in retail florist shop since inception of my career.

• Made book keeping entries in MYOB on daily basis. Managed till and reconciled daily cash and card entries.
• Banked cash and cheques as needed.
• Managed staff rostering ensuring adequate staff are present on busy days like valentines, mothers day etc. Managed SALE days when inventory was high.
• Checked stock and ordered stock as needed. Checked incoming orders and organized new stock.
• Completed daily tasks accurately and on-time to support shop needs.
• Managed on-line orders, telephonic orders
• Assisted telephonic queries by guiding them with right products.
• Assisted customers with their special requirements such as office decorations, weddings, funerals etc.
• In spare time, Greeted customers entering store and offered assistance with requirements.
• Co-ordinated with couriers for timely delivery of products.
• Ensured customers were satisfied with product and service.
• Handled customer complaints and requirements.
• Co-ordinated staff meetings to ensure proper functioning of the store.

On arrival in Australia, I attended SALT course