Kavneet Arora
Gosford,NSW
Summary
Insightful Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Manager
Mandeep Auto Deals
04.2023 - 12.2023
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service & Operations Analyst
NatWest
02.2020 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Worked with developer to create automation tool to increase work efficiency.
- Review, verify and identify customer transactions to detect financial crime.
- Responsible for reviewing of customer deposits to detect fraud and analyzing account activities to identify unusual/suspicious transactions.
- Exiting customers involved in both financial and non-financial crimes by closing all their accounts and other products like credit card, loans, mortgages.
- Perform routine quality inspection and Making sure that processing is performed accurately and within an agreed turn- around time.
- Responsible for imparting process trainings and participating in initiatives that help improve our customer service by Monitoring operations, reviewing processing errors and customer complaints.
Education
High School Diploma -
Mother's Global School
BBA+MBA(Dual Degree) - Marketing
Amity University
Amity School Of Business11.2018
Skills
- Financial Management
- Performance Management
- Operations Management
- Staff Training and Development
- Schedule Preparation
- Time Management
- Team Leadership
- Verbal and Written Communication
Timeline
Manager
Mandeep Auto Deals
04.2023 - 12.2023
Customer Service & Operations Analyst
NatWest
02.2020 - 04.2023
High School Diploma -
Mother's Global School
BBA+MBA(Dual Degree) - Marketing
Amity University
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