Kavya Esarapu
Brisbane,Australia
Summary
Accomplished health services professional with extensive experience in medical practice management and primary health care operations. Proven ability to lead multidisciplinary teams, implement efficient systems, and drive quality patient care. Skilled in policy development, financial oversight, accreditation processes, and stakeholder engagement. Adept at leveraging technology solutions, including modern practice management systems, to optimize healthcare delivery and operational performance. Committed to continuous improvement and excellence in healthcare services. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Administration
WellCare Medical Centre
Kingston, QLD
02.2018 - Current
- Scheduled patient appointments and placed reminder calls to deliver an exceptional customer experience.
- Incoming supplies, including vaccines, pathology, clinical supplies (when the practice nurse is on leave), and office supplies.
- Organized paperwork, such as charts and reports, for office and patient needs.
- Pathology downloads and imports.
- Ensure all medical documents are scanned after being seen by the doctor on the day.
- Vaccine fridge monitoring.
- Maintained current, accurate medical records for patients.
- Conducted insurance verification, pre-authorizations, and managed patient charts.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling a high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Coordinated customer service, patient scheduling, and billing.
- Established relationships with Medicare and private insurance providers to resolve billing issues effectively.
- KEY ACHIEVEMENTS:
- Successfully contributed to the PCF program, enhancing patient outcomes through coordinated care pathways.
- Gained strong leadership experience managing multidisciplinary teams and complex practice operations.
- Implemented new practice management systems to improve efficiency and service delivery.
Customer Service Representative
Hyderabad Flavours, Burritto Bar
Brisbane, QLD
01.2016 - 01.2018
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded proactively and positively to rapid change.
Retail Pharmacy Assistant
Local Pharmacy Retail, India
Hyderabad, Australia
05.2015 - 01.2016
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Performed safety checks when dispensing medications to optimize patient safety.
Education
Master of Science - Health Services Management
Griffith University
Brisbane01.2018
Bachelor of Science - Pharmacy
Anurag Group of Institutions
Hyderabad07.2016
Skills
- Healthcare practice management
- Staff leadership and team development
- Financial management and reporting
- Clinical software, including Best Practice and Gentu
- Policy and procedure development
- Accreditation and compliance
- Patient-centered service delivery
- Stakeholder engagement
- Time management skills
- Cash handling
- Developed better customer service skills
- Learned to work under pressure during busy hours
- Teamworking skills
- Improved communication skills
- Cash handling, trained in pharmacy retail (trainee-level dispensing and good customer service)
- Working with children (worked as a teacher for a short period)
- Computer skills
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint)
Certification
- Acted as an active member in National Conference held at ANURAG GROUP OF INSTITUTIONS.
- Volunteered in International conference on “EMBRACING THE INNOVATION AND UPGRADATION OF TECHNOLOGIES IN PHARMACEUTICAL SCIENCES”.
- Participated as a volunteer in the blood donation campaign at ANURAG GROUP OF INSTITUTIONS.
- Participated in pharmacy awareness campaign conducted by our undergraduate college in villages in India
References
AVAILABLE UPON REQUEST
Accomplishments
- WIL Placement: Metro North Oral Health Services (RBWH)
- Project (working) - Improving access to Dental care for children in Foster care in the Metro North region
- Health Project: Development of a National Level Strategy for an Effective Leadership and Management of the Aged Care Sector of Different Nations
- 2016 Bachelors of Pharmacy - Distinction Anurag Group of Institutions (Autonomous, JNTU, India)
- Dissertation topic: Microwave Assisted Synthesis and Anti-Microbial Activity of some Novel Benzthiazolo Pyrazolo Quinoxaline Compounds (published in “World Journal of Pharmacy and Pharmaceutical Sciences”)
Timeline
Medical Administration
WellCare Medical Centre
02.2018 - Current
Customer Service Representative
Hyderabad Flavours, Burritto Bar
01.2016 - 01.2018
Retail Pharmacy Assistant
Local Pharmacy Retail, India
05.2015 - 01.2016
Master of Science - Health Services Management
Griffith University
Bachelor of Science - Pharmacy
Anurag Group of Institutions
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