Kavya Mahajan
Werribee,VIC
Summary
Results-driven Sr. Software Engineer with 3.4 years at Tech Mahindra Ltd., excelling in post-deployment support and incident management. Proven ability to enhance processes and resolve high-priority issues through effective team collaboration and SQL expertise, significantly improving problem resolution times. Committed to delivering exceptional application support and driving continuous improvement.
Overview
4
4
years of professional experience
Work History
Sr. Software Engineer
Tech Mahindra Ltd.
Chandigarh
09.2021 - 05.2025
- Having 3.4 years of total IT experience in handling AT&T Support
- Process for and SDP, Eprov Applications.
- Provided business-clients with efficient support - Respond to emails, and in-person requests, tickets (AOTS Remedy).
- Provided post deployment support to AT&T for the upgrades/changes/enhancements done on production (Live)
- Ability to read and write SQL Queries
- Coordinating with different external sub teams, attend meeting, conference call for the resolution of high priority issues.
- Track & maintain reports of tickets, follow up for closures.
- And measures that helped solving problems at faster rate.
Education
M.B.A - Marketing Management
Guru Nanak Dev University
Amritsar05.2020
B.C.A -
Guru Nanak Dev University
Amritsar05.2018
Skills
- SQL queries
- Post deployment support
- Application support
- Incident management
- Process improvement
- Team collaboration
- Problem solving
- Time management
Accomplishments
- Bravo Award, Tech Mahindra, 05/01/22, This award was given as a recognition for best performer in the cluster, wherein my work efficiency was 120%, being in AT & T project.
- Star Performer, Tech Mahindra, 07/01/22, Increased application productivity by 25%. 'Star Performer' was given as recognition for getting on-site appreciation letters. Involved in efficient trouble shooting with SMEs and clients.
Projects
SDP - AT&T, 09/01/21 automated to reduce process steps and complexity by developing and implementing new process functionalities as per the client's requirement
Developed scripts to extract data via SQL. Work with various cross-functional teams to resolve issues from clients and improve the SLA of time-bound issues
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Punjabi, Full Professional Proficiency
Timeline
Sr. Software Engineer
Tech Mahindra Ltd.
09.2021 - 05.2025
M.B.A - Marketing Management
Guru Nanak Dev University
B.C.A -
Guru Nanak Dev University
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