CHIRAG GUDEMMAGARI SIDDA REDDY
Melbourne
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Hub Specialist
MUFG
04.2023 - Current
- Provided efficient and effective query resolution by anticipating stakeholders needs and taking ownership for first call resolution to ensure an outstanding customer experience
- Demonstrated ownership of investigations on behalf of customers
- Being first escalation point for challenging stakeholders including members, beneficiaries and fund trustees
- Achieved of all Key Performance Indicators including targets for calls, administrative tasks and written correspondence.
- Positive participation in the team and team meetings to discuss and share ideas and achievement of team goals
- Demonstrated willingness to increase Superannuation knowledge including funds and administration functions and demonstrated a proactive approach to independent learning.
- Kept abreast of current industry related issues
- Provided superior customer service to members, trustees and all stakeholders by ensuring all work is completed within agreed quality standards and SLA’s.
- Adhered to all legislative requirements required for the role
- Assisted Team Leader with management of tasks including high priority requests, projects and workflow as required.
- Made recommendations for process improvements, support best practice initiatives and feedback to continually improve practices and procedures
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Evaluated team performance regularly, providing constructive feedback to encourage continuous improvement.
- Maintained accurate records of client interactions, streamlining follow-up processes for enhanced efficiency.
Delivery Partner
Amazon Flex
06.2022 - Current
- Organized and prioritized work to complete delivery routes in a timely, efficient manner
- Worked to support the organisation mission and adhered to company protocol at all times
- Responded positively to staff feedback, and adjusted strategies accordingly
- Brought forth an excellent track record of attendance and punctuality
Manager
Environ Software Pvt Ltd
10.2019 - 06.2022
- Analysing business potential, conceptualising & executing strategies to drive sales, augmenting turnover and achieving desired targets
- Developing new clients by comparative study of market variables such as cost and providing them with superior service
- Delivered high level service to clients to both maintain and extend relationships for future business opportunities
- Prepared budgets and cost reports
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Implementing company credit policy in an effective manner
- Set aggressive targets for employees to drive company success and strengthen motivation
- Identifying and networking with financially strong and reliable Universities, Schools and colleges resulting in deeper market penetration
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Planning and implementing local campaigns/ promotions at schools, colleges and universities for improving visibility of the product, thereby increasing the demand
- Organising monthly meetings with the marketing team
- Gained customer acceptance by demonstrating cost reductions and operations improvements
- Trained new employees in specific job requirements
Delivery Associate (Part-time)
Deliveroo Australia Pvt Ltd
06.2018 - 06.2019
- Conducting through pre and post trip assessment to operate a vehicle safely and efficiently
- Following and implementing the company's safe driving principle and road laws Keep track of delivery information, vehicle mileage, vehicle administration and fuel utilization
- Ensuring precise and timely pick-ups and deliveries by retaining routes and maintaining healthy schedules
Commercial Cleaner (Part-time)
Spot ON Commercial Cleaning
04.2018 - 06.2018
- Performing and documenting routine inspection and maintenance activities
- Clean, stock and supply designated facility areas(dusting, sweeping, vacuuming & mopping)
- Ability to get tasks done with little or no supervision and pay attention to details
- Cooperate with the rest of the staff
- Follow all health and safety regulations
Education
Project Management
La Trobe University
360 Collins Street, Melbourne VIC 300006.2019
Bachelor of Technology - Electronics and Communication Engineering
VIT University
07.2016
Skills
- Strategic Planning
- Customer Service
- Business Operations
- Staff Management
- Multi Tasking and Time Management
- Risk Management
- Market Forecasting
- Teamwork and collaboration
Timeline
Hub Specialist
MUFG
04.2023 - Current
Delivery Partner
Amazon Flex
06.2022 - Current
Manager
Environ Software Pvt Ltd
10.2019 - 06.2022
Delivery Associate (Part-time)
Deliveroo Australia Pvt Ltd
06.2018 - 06.2019
Commercial Cleaner (Part-time)
Spot ON Commercial Cleaning
04.2018 - 06.2018
Bachelor of Technology - Electronics and Communication Engineering
VIT University
Project Management
La Trobe University
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