KAVYA TULASI ANTHATI
Truganina,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I was always interested in finding my peace in this mechanical world. I've got a break after starting to learn to be a yoga teacher. My interests are now pulling me towards a place which offers constant movement at workplace and a lively atmosphere.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fat Tail Investment Research
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Carried Administration duties, housekeeping and stock room maintenance while at office
- Hybrid Working position with 2 days at office and 3 days at home.
CUSTOMER SERVICE MANAGER
WOOLWORTHS
05.2020 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
CUSTOMER SUPPORT REPRESNTATIVE
AUSTRALIAN POST
05.2019 - 05.2020
- Working as part of a support team, proving updates on email enquiries, and managing large amount of incoming calls
- Maintaining a positive empathetic, and professional attitude toward customers always
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions, processing customer accounts and filling documents
- Compiling reports on overall customer satisfaction
CUSTOMER SERVICE REPRESENTATIVE
AMAZON INDIA
01.2017 - 01.2018
- Assisting the team with daily administration tasks
- Connect with customers from North America through Chat and Voice process, answers their queries accordingly
- High inbound call volumes and maintained performance throughout the year.
- Escalating the issues and resolve the issues in timely manner, achieve key metrics.
Education
MASTER OF STRATEGIC COMMUNICATION - Public Relations
UNIVERSITY OF TASMANIA
BACHELOR OF ARTS - Psychology, English Literature and Marketing
NIZAM COLLEGE (INDIA)
YTT 200 Hour Training - Power Vinyasa and Yin Yoga
MOVE YOGA
Melbourne07.2024
Skills
- Customer service with high standards and good communication skills
- Experience in retail operations and staff management
- Experience in system administration
- Strong analytical and problem-solving skills
- Develop and implement marketing strategies
- Strong motivational and leadership skills
- Self-starter and a technology expert
Availability
Currently on a Temporary Graduate Visa with full working rights
Transportation
Own car for Transportation and flexible with availability
References
Available on request.
Hobbies and Interests
- Reading
- Travelling
- Cooking
- Solve Puzzles
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Customer Service Representative
Fat Tail Investment Research
11.2022 - Current
CUSTOMER SERVICE MANAGER
WOOLWORTHS
05.2020 - 11.2022
CUSTOMER SUPPORT REPRESNTATIVE
AUSTRALIAN POST
05.2019 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
AMAZON INDIA
01.2017 - 01.2018
MASTER OF STRATEGIC COMMUNICATION - Public Relations
UNIVERSITY OF TASMANIA
BACHELOR OF ARTS - Psychology, English Literature and Marketing
NIZAM COLLEGE (INDIA)
YTT 200 Hour Training - Power Vinyasa and Yin Yoga
MOVE YOGA
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