Kawal Sandhu
Dubbo,NSW
Summary
Versatile Human Resources Officer dedicated to sourcing best talent and establishing modern workforce policies to drive company growth and productivity. Communicative leader with outstanding record of operational improvement through workforce planning and development. Developer of high-value, cost-effective employee benefits options.
Overview
9
9
years of professional experience
Work History
HR Business Partner
Dans in Home Care
09.2024 - 02.2025
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Collaborated with leadership to assess and improve policies across board.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Advised senior management on organizational development and change management initiatives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Researched and analyzed wage, salary and other industry trends.
People and Culture Officer
Maverick Biosciences
10.2022 - 09.2024
- Business Partnering: Provides assistance and guidance to leaders and employees on a broad range of human resource policies, programs, and practices. Coach leaders and employees on best practice human resources procedures. Provide accurate and timely advice to leaders and employees. Build collaborative working relationships with internal and external stakeholders.
- Training: Assist in training and professional development programs for all employees at all levels.
- Administration: Provide support across the employee lifecycle including pre-employment medicals, onboarding, induction, maintaining physical/ digital records of employee data, retention, development, employment agreements, creation, and allocation of training, exit interviews, and offboarding.
- Recruitment: Collaborate with Hiring Managers and coordinate end-to-end recruitment process for vacant positions. Proactively drive the recruitment process and engage with candidates to decrease the Time to Hire and increase the Quality of Hire and Acceptance Rate. You will manage the scheduling of social media content, and maintain the Careers portion of our website, in line with Mavericks Employee Value Proposition.
- Onboarding: Conduct and arrange induction and onboarding sessions for all new hires to build connections with the larger organisation.
- Payroll: Manage end-to-end payroll for Maverick. Maintain 100% accuracy in payroll data with weekly updates of new hires, exits, leaves and/ or any changes in employment agreement. Proficient maintenance and processing of employee pay benefits and employee changes. Resolve payroll discrepancies by collecting and analysing information.
- Programs/Projects: Provide support across a range of People and Culture programs. Deliver projects utilising a degree of initiative and judgement.
- Systems and Technology:Consistent upkeep and maintenance of systems to ensure that we are following the right practices and getting the desired outcomes from the systems and technology in place.
- Change Management:Proactively champion and role model change projects to streamline People & Culture operations and drive clarity on existing processes and systems. Promote a high performance and accountability culture.
- Reporting and Analytics: Maintain dashboards to track headcount growth, attrition, probation, training completion etc. for Maverick.
- Work, Health & Safety: Assist in Work, Health & Safety initiatives including driving a safety-first culture across the organization, incident investigation, and closure. Proactively manage non-work/work-related injuries cases with employees, leaders, and insurers.
Operations Manager
Yes Power Pty Ltd
08.2020 - 10.2022
- Maintain constant communication with management, staff and vendors to ensure proper operations of the organization
- Develop, implement and maintain quality assurance protocols
- Ensure operational activities remain on time and within a defined budget
- Track staffing requirements, hiring new employees as needed
- Oversee materials and inventory management
- Work closely with sales team and the electricians to make sure activities remain compliant
- Making sure rosters are completed timely, keeping in mind that business requirements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed key performance indicators to measure effectiveness of operational processes.
Business Manager
Telstra Corporation Ltd.
05.2018 - 08.2020
- Strategize, implement, and oversee processes for increased productivity and growth
- Establish cost parameters and manage overall P&L of the company
- Create sales protocols and procedures designed to increase conversion rates and improve incoming sales interactions
- Train sales associates in best practices and use emerging technology and intelligence to improve our sales numbers
- Increase product knowledge among sales associates and involve senior management in product knowledge initiatives.
Sales Manager
Telstra Corporation Ltd.
03.2018 - 05.2018
- Meeting planned sales goals
- Setting individual sales target with sales team
- Tracking sales goals and reporting results
- Overseeing the activities and performance of the sales team
- Developing sales team through motivation, counselling, and product knowledge.
Sales Consultant
Telstra Corporation Ltd.
02.2016 - 03.2018
- Engage in highly personalised consultations with our customers to explore how technology solutions can enhance their way of life
- Tailor 'whole of home/business' technology solutions that meet individual customers needs across multiple solution sets
- Build return business through creating and managing customer relationships
- Deliver exceptional customer service and exceed expectations
- Achieve individual daily/weekly and monthly targets
- Drive your own professional development based on regular feedbacks, coaching, and training sessions.
Dodo Ltd.
10.2015 - 01.2016
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- NPS- keeping customer advocacy for the company and yourself
- Serving multiple customers quickly and efficiently in busier times
- Customer consultation for best suited products and technology
- Working directly with business customers, choosing the best business solutions
- Set appointments with clients and follow up with them afterwards
- Help improve brand awareness and social media presence in cooperation with the marketing department
- Conduct stock take, complete daily admin duties, monitor stock levels in line with store standards and compliance
- Drive team culture and build a high performing sales team.
Education
Masters in Business Administration (Human Resource, Sales and Marketing) -
MJPRU
01-2014
Bachelors in Business Administration -
MJPRU
01-2012
Skills
- Able to make professional decisions in a fast-paced environment
- Goal oriented and organized leadership
- Able to multitask, prioritize and manage time effectively
- Excellent verbal and written communication skills
- Strong aptitude for numbers and financial reports
- Self-motivated and self-directed
- Working knowledge of software (Salesforce, Siebel, Pause)
- Proficient computer skills in Microsoft Office suite (Word, Excel, Powerpoint, Outlook)
- Human Resources Management
- Recruiting
- Payroll Administration
- Employee Relations
- Operations Management
- Business Planning
- Coaching and Mentoring
Languages
Punjabi
Full Professional
Hindi
Professional
Accomplishments
- Received Business Manager of the year award 2019 at Telstra.
Timeline
HR Business Partner
Dans in Home Care
09.2024 - 02.2025
People and Culture Officer
Maverick Biosciences
10.2022 - 09.2024
Operations Manager
Yes Power Pty Ltd
08.2020 - 10.2022
Business Manager
Telstra Corporation Ltd.
05.2018 - 08.2020
Sales Manager
Telstra Corporation Ltd.
03.2018 - 05.2018
Sales Consultant
Telstra Corporation Ltd.
02.2016 - 03.2018
Dodo Ltd.
10.2015 - 01.2016
Bachelors in Business Administration -
MJPRU
Masters in Business Administration (Human Resource, Sales and Marketing) -
MJPRU
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