Kawaljit Kaur
Brabham,WA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Coles Supermarket. Excelled in problem resolution and active listening, contributing to significant improvements in client relations. Skilled in computer proficiency and customer service, achieving notable increases in repeat business through exceptional complaint resolution tactics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Call Center Representative
TSA Telco Group
10.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
Checkout Team Member
IGA Supermarket
02.2021 - 01.2022
- Established rapport with customers through genuine interaction, creating a welcoming and comfortable atmosphere at the checkout.
- Maintained accurate inventory levels at the front-end through efficient restocking of supplies and merchandising materials.
- Supported store management by effectively resolving customer issues or concerns at the checkout.
- Collaborated with team members to ensure effective communication and smooth workflow within the department.
- Streamlined transaction processes by accurately scanning items and applying appropriate discounts or coupons.
- Contributed to increased sales by upselling promotional items and store services at the register.
- Increased efficiency in line management by promptly opening additional registers during peak hours, minimizing customer wait times.
- Assisted in maintaining a clean and organized checkout area, promoting a positive shopping experience for customers.
- Ensured compliance with store policies and procedures for cash handling, returns, exchanges, and refunds.
- Reduced wait times for customers with swift and precise cash handling during busy periods.
- Balanced daily cash drawer for accurate accounting records, ensuring all transactions were accurately recorded and reconciled.
Education
Certificate In Interior Design & Decoration - Interior Design
Ulleo
Online05.2024
Master Of Cyber Security - Computer And Information Systems Security
Edith Cowan University
Perth, WA02.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call center experience
- Problem Resolution
- Customer Relations
- Data Entry
- Money handling abilities
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
Certification
Certificate in Interior Design & Decoration: Professionals
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
Timeline
Call Center Representative
TSA Telco Group
10.2023 - 03.2024
Customer Service Representative
Coles Supermarket
10.2021 - Current
Checkout Team Member
IGA Supermarket
02.2021 - 01.2022
Certificate In Interior Design & Decoration - Interior Design
Ulleo
Master Of Cyber Security - Computer And Information Systems Security
Edith Cowan University
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