Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kawaljit Kaur

Kawaljit Kaur

Southport,QLD

Summary

Dynamic customer service professional with a proven track record at Hope Energy, excelling in active listening and critical thinking. Skilled in payment processing and call management, I consistently resolved customer complaints with empathy, enhancing loyalty and satisfaction. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Hope Energy
01.2025 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Barista

Montmartre by the Sea
09.2020 - 10.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Customer Service Representative

Sanchurro Harbour Town
11.2019 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Diploma Of Hospitality -

Imagine Education
Gold Coast, QLD
03.2021

Commercial Cookery Cert III And IV -

Imagine Education
Gold Coast, QLD
03.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Call management
  • Product knowledge

Languages

English
Hindi
Punjabi

Timeline

Customer Service Representative

Hope Energy
01.2025 - Current

Barista

Montmartre by the Sea
09.2020 - 10.2024

Customer Service Representative

Sanchurro Harbour Town
11.2019 - 09.2020

Diploma Of Hospitality -

Imagine Education

Commercial Cookery Cert III And IV -

Imagine Education
Kawaljit Kaur