Kawaljit Kaur
Gold Coast,Australia
Summary
Customer service professional adept at fostering strong relationships in fast-paced environments. Recognized for maintaining efficiency and delivering high-quality service, contributing significantly to team goals and customer satisfaction. Highly motivated and detail-oriented, committed to enhancing operational success.
Overview
6
6
years of professional experience
Work History
Fuel Station Attendant
Hope Energy
Gold Coast, QLD
01.2025 - Current
- Managed fuel dispensing operations and ensured customer satisfaction.
- Assisted customers with purchases and inquiries, ensuring safety compliance and enhancing customer experience.
- Handled transactions with accuracy in cash and EFTPOS operations, contributing to smooth financial processes.
- Maintained stock and cleanliness, supporting customer satisfaction and operational efficiency.
Café All-Rounder (Barista)
Montmartre by the sea
Gold Coast, QLD
09.2020 - 11.2024
- Prepared a variety of coffee beverages with precision and attention to detail.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained cleanliness and organization of the coffee shop environment.
- Followed health, safety and sanitation guidelines to pass state inspections.
Waitstaff / Restaurant Assistant
Masala Flames Indian Cuisine
Gold Coast, QLD
01.2021 - 01.2023
- Coordinated table service during peak hours, facilitating prompt customer service and positive dining experiences.
- Took orders and managed tables, effectively addressing customer concerns to ensure satisfaction.
- Provided exceptional customer service in high-volume dining environment, enhancing guest experience.
- Assisted kitchen staff and dining room personnel to ensure smooth operations.
- Responded to customer inquiries and resolved issues promptly and courteously.
Education
Diploma of Hospitality -
Skills
- Exceptional customer service & communication
- Cash handling & POS systems
- Team collaboration & support
- Time management & multitasking
- Problem-solving under pressure
- Attention to detail & organisation
- Problem solving
- Cash handling expertise
Availabity
Monday to Thursday all day
Saturday and Sunday after 2pm
Timeline
Fuel Station Attendant
Hope Energy
01.2025 - Current
Waitstaff / Restaurant Assistant
Masala Flames Indian Cuisine
01.2021 - 01.2023
Café All-Rounder (Barista)
Montmartre by the sea
09.2020 - 11.2024