Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kawdar ElSafatli

Summary

Hardworking and inquisitive professional who finds joy in helping others and learning new skills. This has led me to have a number of interests and achievements in life both in my Academic time at University aswell as my rise through the retail field. This is done through my internal drive to push the limits of whats possible and achieve the best that I know I am capable of.

Overview

4
4
years of professional experience

Work History

Sales Manager

JBHIFI Retail
04.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.

Retail Sales Associate

JBHIFI Retail
04.2022 - 04.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Direct face to face customer sales as well as solution sourcing. This can include a customer coming in with a faulty product.

Small Business Specialist

Optus Retail
10.2020 - 04.2022
  • Created and managed community events and customer promotions.
  • Prospected for new business through networking, community outreach, and customer referral generation.
  • Developed customized solutions of deposit, lending, and other products for small business customers.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Lead the team in administrative procedures such as merchandising, allocating stock and arranging for rosters and other back of house duties.

Sales Associate

Optus Retail
04.2020 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Using all my available abilities to attempt to source a solution which satisfies both the customer and the company.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelors of Education - Education

Australian Catholic University
Melbourne, VIC
11.2026

Bachelors of Laws / Bachelors of Arts - Law

Australian Catholic University
Melbourne, VIC
11.2022

Skills

  • Life Skills Development
  • Resource Navigation
  • Records Management
  • Capacity Building
  • Policy Planning
  • Risk Assessment
  • Staff Development
  • Educational Support
  • Public Speaking
  • Dependable and Responsible
  • Critical Thinking
  • Interpersonal Communication

Accomplishments

    Fluent In English and Arabic

    Secretary of the Australian Catholic University International Politics and Relations Society

    Assistant coach at Besnek Jiu Jitsu

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Manager

JBHIFI Retail
04.2023 - Current

Retail Sales Associate

JBHIFI Retail
04.2022 - 04.2023

Small Business Specialist

Optus Retail
10.2020 - 04.2022

Sales Associate

Optus Retail
04.2020 - 10.2020

Bachelors of Education - Education

Australian Catholic University

Bachelors of Laws / Bachelors of Arts - Law

Australian Catholic University

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Kawdar ElSafatli