Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kawsar Hossain (Alex)

Bexley,NSW

Summary

Distinguished for exceptional problem-solving abilities and a strong aptitude for teamwork. Excels in challenging environments, seamlessly blending innovative thinking with a solid foundation in programming and data structures. Eager to leverage my knowledge and collaborative spirit to contribute to technology-driven projects.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Business Consultant

Telstra
03.2023 - Current
  • Programs/Software Utilized: Siebel CRM, MNC, Jarvis, Helpdesk, Salesforce CRM & Workday.
  • Served as Customer Advisor, adept at identifying, addressing, and resolving customer issues in-store to enhance customer satisfaction.
  • Effectively communicated terms and conditions, processed contracts with precision, and successfully closed sales opportunities.
  • Consistently met and exceeded monthly sales and customer service targets.
  • Collaborated closely with various stakeholders, including Store Managers and Telstra's Inventory Management and Compliance team.

Online Team Member

Woolworths
01.2023 - 06.2023
  • Navigated the online system precisely to fulfill customer orders, ensuring accuracy and quality.
  • Conducted thorough checks on perishables, ensuring the highest freshness standards.
  • Adhered to company policies, ensuring strict compliance with safety and hygiene regulations.

Shift Leader & Customer Service Representative

Guzman Y Gomez
03.2022 - 02.2023
  • Working in a highly fast-paced environment and delivering a great customer experience in-store.
  • Maintained optimal stock levels, meeting KPIs for an efficient and organized shopping environment.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Bachelor of Science - Business Analytics

Western Sydney University
Sydney, NSW
08.2025

Skills

  • Customer Service
  • Time Management
  • Leadership
  • Teamwork
  • SalesForce
  • Communications
  • Negotiation
  • CRM
  • Java Script
  • SQL
  • Python
  • Tableau Software
  • Analytical Thinking

Certification

Udemy- Pandas Masterclass: Advanced Data Analysis with Pandas.

Udemy- Python For Beginners.

Timeline

Retail Business Consultant

Telstra
03.2023 - Current

Online Team Member

Woolworths
01.2023 - 06.2023

Shift Leader & Customer Service Representative

Guzman Y Gomez
03.2022 - 02.2023

Bachelor of Science - Business Analytics

Western Sydney University

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Kawsar Hossain (Alex)