Kawser Joy
canberra,Australian Capital Territory
Summary
Proven expertise in automotive detailing and maintenance, honed at Kims Car Detailing, enhances vehicle aesthetics and customer satisfaction. Excelled in customer service and sales at Honda Life, contributing to team goals with strong communication and problem-solving skills. Achieved significant improvements in operational efficiency and safety in vehicle yard management.
Overview
5
5
years of professional experience
Work History
Yard Worker
Toyota Canberra
04.2024 - Current
- Organized and maintained the vehicle yard to ensure smooth operations and a safe working environment.
- Performed vehicle inspections and checks to verify compliance with safety and operational standards.
- Assisted with moving, parking, and organizing vehicles for display and customer delivery.
- Supported inventory management and assisted with stock checks and incoming shipments.
Car Detailer
Kims Car Detailing
02.2023 - 03.2024
- Cleaned and detailed cars to high standards, ensuring customer satisfaction and vehicle presentation.
- Used a variety of products and equipment to polish and clean vehicle interiors and exteriors.
- Identified and resolved any minor detailing issues, such as scratches or scuff marks, to improve the quality of the vehicles.
- Worked with customers to understand their specific needs and provided tailored services to meet their expectations.
Sales Associate
Honda Life
05.2019 - 10.2022
- Provided exceptional customer service, helping clients find vehicles that matched their needs and preferences.
- Assisted in explaining vehicle features, benefits, and pricing, ensuring customers were well-informed during the sales process.
- Managed sales transactions, negotiated prices, and handled paperwork to finalize vehicle purchases.
- Collaborated with the sales team to achieve sales targets and maintain high customer satisfaction ratings.
Education
Bachelor of Science - Software Engineering
University of Canberra
Canberra, ACT11.2025
Skills
- Automotive Detailing and Maintenance
- Vehicle Yard Operations and Safety
- Customer Service and Sales
- Time Management and Efficiency
- Communication and Team Collaboration
- Problem Solving
- Inventory Management
- Vehicle Preparation and Inspection
Accomplishments
Yard Person
Toyota
- Improved yard efficiency by reorganizing the layout, reducing vehicle retrieval time by 15%.
Car Detailer
Kim's Car Detailing
Achieved a 98% customer satisfaction rating by delivering consistently high-quality detailing services.
Sales Associate
Honda Life
Exceeded monthly sales targets by 10% through effective customer engagement and upselling of vehicle features.
Languages
English
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I have a passion for photography and editing photos
Timeline
Yard Worker
Toyota Canberra
04.2024 - Current
Car Detailer
Kims Car Detailing
02.2023 - 03.2024
Sales Associate
Honda Life
05.2019 - 10.2022
Bachelor of Science - Software Engineering
University of Canberra
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