Kawser Joy
Burwood
Summary
Dynamic salesperson with a proven track record at H&M Retail, excelling in customer engagement and relationship building. Skilled in cross-selling and account management, I fostered strong connections that enhanced customer satisfaction. Trained new staff in effective customer service strategies, contributing to a seamless shopping experience and increased sales performance.
Overview
2
2
years of professional experience
Work History
Salesperson
H&M Retail
02.2023 - 04.2025
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor of Science - Software Engineering
University of Canberra
Canberra, ACT09-2025
Skills
- Cross-selling products and services
- Deal structuring
- Relationship building
- Customer engagement
- Networking
- Product description
- Account management
- Customer service
- Sales management
- Customer care
Languages
English
Full Professional
Interests
- Outdoor Recreation
- Music
- Watching Movies and TV Shows
- I participate in a variety of outdoor recreational activities
Timeline
Salesperson
H&M Retail
02.2023 - 04.2025
Bachelor of Science - Software Engineering
University of Canberra
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