Kawther Sidhoum
East Perth,WA
Summary
I am a culturally and linguistically diverse (CALD) person. I am a personable and motivated professional with a background in Human Resources, Psychology, Recruitment and public policy. I have the ability to work collaboratively as a team member whilst making independent decisions and solving problems on my own.
Overview
5
5
years of professional experience
Work History
Policy and Legislation Officer
Public Sector Commission - Fixed term contract until 30/06/2024
West Perth, WA
09.2023 - Current
- Responsible for assigning queries received via the agency support inbox to the team.
- Undertakes research and provides support with the evaluation of policy and legislation initiatives, processes, and programs.
- Responds to requests for advice on policy and legislation related matters such as whole of government public sector employment related policies, procedures, and strategies.
- Promotes the Commission's and the Division's interests by maintaining positive and effective working relationships with external and internal stakeholders.
- Demonstrates the highest standards of honesty and integrity, and operates within public sector values, code of ethics and conduct, organisational processes, and legislative and policy parameters.
- Actively contributes to the efficient operation of the Commission and undertakes other roles and tasks as directed.
HR Advisor
Western Australian Institute of Sport
Mount Claremont, WA
04.2023 - 09.2023
- Fostering a positive, inclusive, and safe environment that drives a high performing and engaged workforce
- Provide HR advice, support and coaching to employees and leaders (directors, senior leadership team, CEO, CFO, CMO, coaches, staff)
- Implement a new HRIS (ELMO) and the following modules: Recruitment, HR Core, Payroll, Performance reviews and Onboarding
- Train my key stakeholders (hiring managers) on the new HRIS - specifically recruitment
- Facilitate visa application processes for both students and skilled workers, ensuring seamless immigration compliance and supporting individuals in securing necessary documentation for successful entry into Australia
- Liaise with the project management team on HR projects (engagement survey, performance review, HRIS, new WAIS uniforms)
- Develop a LinkedIn strategy, including building content, creating new job social media tiles, uploading jobs, careers and organisational news updates
- Coordinate recruitment processes, including creating position descriptions, posting ads, phone screening of candidates and coordinating interviews and panel selection
- Create interview guides following the STAR method and being compliant the relevant legislation
- Lead interviews
- Update HR policies and procedures
Talent Acquisition Manager
Gough Recruitment
Perth, WA
08.2022 - 04.2023
- Sourced quality candidates for the consulting teams on social media platforms.
- Coordinated recruitment, interviewing and hiring for Real Estate roles in Perth.
- Recruited applicants actively nationwide via multiple channels and for wide-ranging positions.
- Built and maintained strong connections with candidates.
- Source quality candidates for the consulting teams.
- This position requires systems and procedures to be developed and implemented as well as involving marketing to potential candidates.
- Prepare new (or retrieve existing) ad copy for on-line employment websites or the media.
- Ability to build and maintain relationships.
- Strong empathy towards others, particularly in relation to development of career paths for candidates.
- Ran my own social media platforms to attract and interact with clients and candidates.
- Used CANVA to create online advertisement and social media posts.
Hostess
Boom and Batten
Victoria, BC, Canada
01.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, and gave out menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Learned about company history and products to share detailed information with customers.
Real Estate Agent
The Agency
Victoria, BC, Canada
02.2022 - 07.2022
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Prepared forms needed for real estate transactions, contracts etc.
- Researched and determined competitive market price.
- Accompanied buyers during property inspections.
- Served as contact person and source of information to maintain good communication with clients.
Customer Service Representative
Global Excel Management
Sherbrooke, QC, Canada
01.2021 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged customers and provided high level of service by carefully explaining details about insurance documents.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Sales Associate
Hatley, Little Blue House
Sherbrooke, QC, Canada
01.2019 - 03.2020
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Sold various products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
Education
Certificate in Human Resources Management -
Simon Fraser University
Vancouver, British Columbia12.2023
Bachelor of Arts - Applied Psychology
Bishop's University
Sherbrooke, Quebec07.2021
High School Diploma -
Lycée Internationale De Saint Germain En Laye
Paris, France06.2017
Real Estate Trading Services Course -
UBC Sauder School of Business
Vancouver, British ColumbiaSkills
- Teamwork
- Active listening
- Adaptability
- Fluent in both English and French
- Collaboration
- Confidentiality
Learning and Development
Introduction to Policy Work | Institution of Public Administration Australia
- understand the theory underpinning public policy work and the practical realities of working in a policy role
- appreciate the policy development cycle
- understand the hallmarks of policy success
- become familiar with the processes of policy consultation
AIS Leadership and Culture Stakeholder Management
A 2 day workshop to develop confidence and skill in navigating the complex high performance stakeholder system. It was focused on building trusted relationships (at individual and organisational levels), communicating with influence and analysing and diagnosing contextual factors to understand the HP network and decision system.
CCIWA Employment Law Fundamentals for HR Professionals
- Confidence to navigate the Fair Work Act 2009.
- In-depth understanding of HR critical parts of the National Employment Standards, and how these interact with other instruments.
- Knowledge to protect yourself and the business against costly unfair dismissal and general protections claims.
- Ability to recognise discrimination and harassment and what you need to do to train employees and properly manage complaints.
- Overviews of lawful deductions, record keeping and more.
Contact officer training - Equal Opportunity Commission
The Contact Officer Role workshop is a full day course where you:
- Get introductory knowledge of equal opportunity laws;
- Be given the skills and knowledge to act as a first point of contact in dealing with queries and complaints.
References
Olivia Gialuisi (Current manager) - Public Sector Commission - Principal Workforce Policy and Projects Officer - 0458 123 853
Maryanne Scholz (Previous manager) - WAIS - People and Community Manager - 0419 905 018
Timeline
Policy and Legislation Officer
Public Sector Commission - Fixed term contract until 30/06/2024
09.2023 - Current
HR Advisor
Western Australian Institute of Sport
04.2023 - 09.2023
Talent Acquisition Manager
Gough Recruitment
08.2022 - 04.2023
Real Estate Agent
The Agency
02.2022 - 07.2022
Hostess
Boom and Batten
01.2022 - 08.2022
Customer Service Representative
Global Excel Management
01.2021 - 08.2021
Sales Associate
Hatley, Little Blue House
01.2019 - 03.2020
Certificate in Human Resources Management -
Simon Fraser University
Bachelor of Arts - Applied Psychology
Bishop's University
High School Diploma -
Lycée Internationale De Saint Germain En Laye
Real Estate Trading Services Course -
UBC Sauder School of Business
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