Kawya Leelarathna
Parramatta,Australia
Summary
Experienced hospitality and operations professional with a strong background in venue management, accommodation, front office operations, and event coordination. Skilled in team leadership, staff rostering, customer service, operational planning, inventory management, and POS/cash handling. Proven ability to manage busy environments, resolve challenges effectively, and deliver high standards of service and guest experience.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
VENUE MANAGER
Two Hands Kitchen
Parramatta, Australia
06.2026 - Current
- Managed day-to-day venue operations, enhancing customer service and ensuring seamless business functions.
- Managed daily venue operations and staff scheduling to ensure smooth service.
- Led team initiatives to enhance performance and service quality., supervise, train, and motivate a team of front-of-house and kitchen staff to maintain high performance standards.
- Prepared staff rosters, allocated duties, and monitored productivity to optimize service delivery.
- Oversaw inventory management and procurement of supplies, ensuring readiness for events and daily operations.
- Oversee daily cash handling, banking, POS transactions, and end-of-day reconciliation.
Venue Manager
Milky Lane
Parramatta, NSW
05.2025 - 06.2026
- Managed daily operations of a busy venue, ensuring smooth execution of events.
- Coordinated with vendors to secure supplies and services for various events.
- Supervised staff to maintain high service standards during peak hours.
- Ensured compliance with health and safety regulations throughout the venue.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
Venue and Program Operations Supervisor
Melbourne Business School
Carlton , VIC
11.2024 - 05.2025
- Managed event and venue operations for academic programs, ensuring successful execution.
- Accommodation management for all residential programs
- Coordinated room assignments and optimised occupancy rates for maximum efficiency.
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained new employees on standard operating procedures and best practices.
- Oversaw maintenance requests and resolved guest issues promptly and effectively.
- Collaborated with housekeeping to maintain cleanliness and organization of facilities.
- Implemented check-in/check-out procedures to enhance guest experiences.
- Accomodation management for all residential programs
RECEPTIONIST
Melbourne Business School
Carlton, VIC
12.2023 - 11.2024
- Greeted and assisted visitors, ensuring a welcoming experience.
- Answered and managed incoming calls with professionalism.
- Directed visitors to appropriate departments to facilitate inquiries.
- Managed incoming calls, providing accurate information and support.
Education
Diploma of Hospitality Management -
ACKNOWLEDGE EDUCATION
Carlton , VIC 06.2020 - 12.2022
Advanced Diploma of Business Management -
Cardiff Metropoliton University
UK 06.2017 - 12.2019
Skills
- Venue Operations Management
- Venue operations
- Event coordination
- Accommodation management
- Rostering & Planning
- Cash Handling & POS
- Customer Service
- Front office operations
- Team leadership
- Staff training
- Administrative Support
- Recruitment training
- Staff training
Timeline
VENUE MANAGER
Two Hands Kitchen
06.2026 - Current
Venue Manager
Milky Lane
05.2025 - 06.2026
Venue and Program Operations Supervisor
Melbourne Business School
11.2024 - 05.2025
RECEPTIONIST
Melbourne Business School
12.2023 - 11.2024
Diploma of Hospitality Management -
ACKNOWLEDGE EDUCATION
06.2020 - 12.2022
Advanced Diploma of Business Management -
Cardiff Metropoliton University
06.2017 - 12.2019