Kay Creagh

• 2021-2023- Administration Service and Reception then 2024 - Sales Support role
• Schedule appointments and uphold schedule.
• Process invoices using the accounting software programs MYOB and XERO.
• Quotes for repairs
• Quote off plans for Split and Ducted Air Conditioning
• Respond promptly to emails from customers and other departments within the organisation.
• Assist with administrative tasks such as data entry into company databases.
• Booking in sales rep schedules.
• Implementing the Energy Rebate scheme and completing each claim.
• Finance applications and implementation through Latitude and Humm9
• Assist customers with ordering products and services
• Manage incoming customer calls regarding product availability, order status, and other inquiries.
• Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
• Xero, SimPro, ServiceM8, Pandadoc program usage.

• Published 7 books under the pen name Maggie Kay
• Truth in Lies, 2019.
• Truth in Freedom 2020.
• Black Heart, 2021.
• Ice Queen 2021.
• Merciless King 2022.
• Poison Ivy 2023.
• Judge 2023.

• Maintained a database of vendors, customers, and suppliers.
• Performed reconciliations between general ledger accounts, bank accounts, and other related documents.
• Responded promptly to customer requests for assistance with billing issues or payment inquiries.
• Accounts receivable and payable and maintaining accurate records.
• Provided administrative support.
• Prepared financial statements, invoices, and other documents to support the accounting process.
• Coordinated financial transactions and operational processes with MYOB.
• Website and Social Media management.
• Weekly Payroll.
• Phone Answering Services.

• Prepared monthly balance sheet reconciliations / Reconciled bank accounts.
• Managed vendor relations by responding promptly to inquiries regarding payment status or account balances.
• Accounts payable/receivable.
• Performed data entry of financial information into the accounting software program Quickbooks.
• Created purchase orders for goods ordered by departments within the organisation.
• Payroll.
• BAS.
• Invoicing.
• Administration tasks- Course enrolments and liaising with RTOs for training requirements.
• Diary and schedule management.

• Greeted visitors warmly upon arrival at the office reception area.
• Maintained inventory of office supplies ensuring stock levels were sufficient for daily operations.
• Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
• Sorted incoming mail for distribution to appropriate personnel.
• Performed data entry tasks including entering financial transactions into the company's accounting system.
• Managed calendars to ensure efficient use of time; scheduled appointments as needed.
• Processed invoices and payments using the accounting software program: QuickBooks
• Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; and scanning documents.
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Contracted to Telstra in the FEE FOR SERVICE Department -Training of new staff members

• Assisted with onboarding new hires by providing guidance on company policies and procedures.
• Provided technical assistance when needed to troubleshoot any issues arising during the course delivery process.
• Provided ongoing coaching and support to participants during the training process.
• Monitored progress of trainees throughout the program and provided feedback accordingly.
• Maintained a database of all trainees, trainers, and courses completed.
• Compliance management.
• Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.

• Conducted daily line-checks of all products used in meal preparation for freshness and quality assurance.
• Ensured compliance with health department regulations regarding hygiene and sanitation practices.
• Maintained accurate records of inventory, sales, labor costs, and other operational costs.
• Trained new kitchen staff in food safety regulations and proper cooking techniques.
• Monitored food production to guarantee quality standards were met.
• Created weekly work schedules for kitchen personnel based on anticipated business volume.
• Developed menus and recipes
• Organized kitchen staff to ensure efficient operations during peak service hours.
• Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
• Ordered food supplies from vendors to maintain adequate stock levels.
• Rosters
• Food preparation

• Assisted in the preparation and presentation of dishes, ensuring high standards of quality and presentation.
• Obtained Commercial Cookery Certificate