Kay Macauslane
Hideaway Bay,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Finance Assistant willing to work hard while implementing general ledger entries and maintaining data confidentiality. Proficient in Xero & MYOB and well-rounded in maintaining accounting documentation.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
42
42
years of professional experience
Work History
Office Manager, Finance Assistant and Admin
Transport Workers Union Of Australia - Qld Branch
09.2011 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Processed daily financial transactions in support of finance team objectives.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Managed office inventory and ordered new supplies when items were running low.
- Provided exceptional customer service when addressing client inquiries related to billing or account status issues.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
Assistant Finance Manager and Administration
Mt Cotton Constuctions
09.2009 - 09.2011
- Ensured timely completion of month-end closing procedures for accurate financial statements.
- Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
- Delivered regular financial presentations to senior management, facilitating informed decision-making processes.
- Assisted in the development of long-term financial strategies, supporting overall company objectives.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Reviewed documentation and identified financial discrepancies where applicable.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
Admin, Finance Assistant & Customer Service
Urban Office
07.2004 - 08.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
Administration Officer
Future Corporation
03.2001 - 07.2004
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
Creditors Clerk
Lumascape Lighting
01.1999 - 03.2001
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Property Manager
Barry Laird Real Estate
02.1981 - 12.1989
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Diploma - Certificate III in Business
Online
Brisbane2010
Secretarial Studies And Bookkeeping
Secretarial Studies
Griffith TAFE College11.1980
High School Diploma -
Barrenjoey High School
Avalon, NSW12.1979
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Excellent multi-tasking ability
- Payroll Processing
- Billing
Timeline
Office Manager, Finance Assistant and Admin
Transport Workers Union Of Australia - Qld Branch
09.2011 - 10.2022
Assistant Finance Manager and Administration
Mt Cotton Constuctions
09.2009 - 09.2011
Admin, Finance Assistant & Customer Service
Urban Office
07.2004 - 08.2009
Administration Officer
Future Corporation
03.2001 - 07.2004
Creditors Clerk
Lumascape Lighting
01.1999 - 03.2001
Property Manager
Barry Laird Real Estate
02.1981 - 12.1989
Diploma - Certificate III in Business
Online
Secretarial Studies And Bookkeeping
Secretarial Studies
High School Diploma -
Barrenjoey High School
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