Kay Rowland
Skennars Head,NSW
Summary
Dynamic professional with a proven track record at Bunnings Warehouse, excelling in project coordination and Team Member Leadership. Skilled in strategic planning and relationship building, I enhanced team productivity and customer satisfaction through effective communication and training initiatives. Committed to fostering a collaborative environment while ensuring safety compliance and operational excellence.
It is a high pressure fast pace role that demands efficiency and safety compliance at all times.
Current Fork Lift Driver and Coach.
Walkie Stacker Trainer
WAVE Trainer
Scissor Lift operator
All licences are current
Overview
23
23
years of professional experience
Work History
Builders Co-ordinator
Bunnings Warehouse
11.2008 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones are met and deadlines are adhered to.
- Ensure all Team Members are trained to provide "Best Experience" at all times for our customers.
- Enhanced customer "Best Experience" by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Ensure and train all team members in all aspects of safety and safety compliance
- Conduct regular Team Member safety conversations and record outcomes
- Rostering for approximately 200 Team Members
- Open and Close the store and run a $80mil business on a daily basis
Mortgage Loan Officer
Destiny Financial Solutions
01.2006 - 06.2008
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Cellar Door Manager
Ivanhoe Wines
01.2003 - 01.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Gosford High School
11-1986
Skills
- Multitasking and organization
- Customer service
- Work Planning and Prioritization
- Relationship building
- Discretion and confidentiality
- Schedule coordination
- Decision-making
- Project coordination
- Scheduling and calendar management
- Process improvement
- Staff management
- Strategic planning
Timeline
Builders Co-ordinator
Bunnings Warehouse
11.2008 - Current
Mortgage Loan Officer
Destiny Financial Solutions
01.2006 - 06.2008
Cellar Door Manager
Ivanhoe Wines
01.2003 - 01.2006
High School Diploma -
Gosford High School
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